EMEA Customer Success Manager

EMEA Customer Success Manager Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence . We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder. Why Gravitee? The Mission: We are bridging the gap between traditional tech and the new frontier of AI Security. The Momentum: We combine the credibility of a market leader with the high-octane speed of a startup. The DNA: We hire "Hold Nothing Back" individuals - passionate professionals who want to redefine how the world interacts with technology. This is a fixed-term position covering a maternity leave, offering a unique opportunity to manage some of our most prestigious enterprise accounts during a period of rapid AI-driven expansion The Role AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12-Month FTC) , you will step into a high-impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts. You’ll guide customers from their initial launch through to long-term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, , we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realised. What You’ll Be Doing At Gravitee, impact isn’t abstract - it’s visible and global. In this role, you will: Build Trust : Maintain regular communication with customers to emerge as a trusted advisor and strategic partner. Drive ROI: Establish clear business value and help customers achieve specific targets and ROI through the Gravitee platform. Strategic Planning : Mutually design, document, and track comprehensive onboarding project plans. Advocacy : Understand and document the customer’s use case, architecture, and roadmap to advocate for their needs internally. Escalation Management : Effectively manage the tracking and resolution of customer escalations during the onboarding process, collaborating with Product and Services teams. Customer Champion : Act as the voice of the customer within Gravitee to influence our growth and evolution. Your impact will be visible, measurable, and global. Essential Skills 5+ years in a CSM or Account Management role within a B2B SaaS environment in a fast-paced Software/SaaS company Strong desire to tackle hard customer problems and proven ability do so with little or no direct daily supervision Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects. Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools. Ability to travel when required to meet with your accounts Who Thrives Here Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you: Care deeply about high-quality output and brand clarity. Are curious, adaptable, and energized by the fast-moving AI landscape. Take full ownership of your projects from concept to completion. Value a culture of openness, collaboration, and constant evolution. Bonus Points: Experience in SaaS, AI-enabled systems, or open-source communities, but a "growth mindset" and curiosity matter most. Life at Gravitee At Gravitee, we invest in humans, not just roles . You’ll get: Competitive medical coverage Pension / 401k program options 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off 🎉 Professional development budget to fuel your growth Hybrid work culture: 2 days in the London office every week to collaborate in person Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above. Department Customer Success Locations London Remote status Hybrid