Email Marketing Implementation Specialist

Job Title: Email Marketing Implementation Specialist Location: Remote Employment Type: Full-Time Contractor Working Hours: Full-time, Monday–Friday. US hours (9:00 AM–5:00 PM EST) preferred, with strong daily overlap required at minimum Industry: Email & SMS Marketing / Telehealth About Us Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies, enabling skilled individuals to showcase their expertise on a global stage. Role Overview Mint Source is recruiting an Email Marketing Implementation Specialist to join a specialist email and SMS retention agency that works exclusively with DTC telehealth and health brands. This role owns the "build" station of a five-stage pipeline (strategy, copy, design, build, QA): you'll take approved designs and copy and turn them into live, QA'd email and SMS inside the client's platform. You'll work closely with strategists, designers, and account managers, slicing assets from Figma and assembling responsive, on-brand campaigns and flows that are ready ahead of every scheduled send. Because the clients operate in healthcare, compliance-aware build judgment matters: clean unsubscribe and footer setup, no protected health information in subject lines, and correct flow activation every time. Success here is simple to describe and hard to fake: accurate builds, on time, with zero errors reaching live sends. What You'll Do Build email and SMS campaigns and flows in clients' ESPs (Customer.io, Klaviyo) from approved designs and copy. Work within the Bask Health telehealth platform, where builds connect to the client's patient and backend systems. Slice and export image assets from Figma and assemble them into responsive, on-brand email templates. Set up audience segments, suppressions, triggers, scheduling, links, UTMs, and personalization tags with correct fallbacks, following each client's build rules. Activate and configure lifecycle flows accurately, applying client-specific naming conventions and build rules exactly. Run pre-send QA on every build: mobile and dark-mode rendering, working links, correct segments, and correct flow activation. Catch your own errors before they reach QA, treating clean first-pass builds as the standard. Keep builds on schedule in ClickUp and flag blockers early so nothing slips before a send. Coordinate clearly and proactively with strategists, designers, and account managers in Slack and ClickUp. What We're Looking For 1–3 years of hands-on experience building emails and flows in at least one major ESP (Customer.io, Klaviyo, or a close equivalent). If you know one platform well, you can pick up the others quickly. Comfortable slicing and exporting assets from Figma and assembling responsive email templates. Precise and detail-oriented: you follow client-specific build rules and naming conventions exactly, and you catch your own mistakes before anyone else does. Fast, reliable turnaround with clear, proactive communication. This is the single most important quality for the role. The biggest pitfall we want to avoid is someone who goes quiet, misses deadlines, or becomes unresponsive. Resilient and calm under pressure, able to keep builds moving against fixed send schedules. Solid written English for clear internal coordination in Slack and ClickUp. Nice to have (a plus, not a dealbreaker): telehealth or DTC health experience; specific experience with Customer.io or Bask Health; a multi-client agency build background; working knowledge of HTML and more complex segmentation and flow logic; an understanding of deliverability and compliance basics (no protected health information in subject lines, CAN-SPAM, and A2P/TCPA for SMS); and comfort using AI tools in a build workflow. Key Performance Metrics (KPIs) Build accuracy: the share of builds that pass pre-send QA on the first review, with zero build errors reaching live sends. On-time delivery: builds completed and QA'd ahead of every scheduled send, with no delays caused by the build station. Throughput: a consistent, healthy volume of campaign and flow builds completed per week at the required quality standard. 30/60/90-day ramp: By 30 days, onboarded on the build SOPs and core platforms (Customer.io, Klaviyo, and the Bask Health telehealth platform) and building in client accounts with reliable turnaround. By 60 days, building independently across multiple accounts with minimal revision cycles and handling flow builds and activation correctly. By 90 days, fully owning the build station across assigned accounts, delivering consistent first-pass QA quality, and suggesting improvements to build templates and workflows. What You Get Competitive compensation discussed individually based on experience and location. A fully remote role with a small, fast-moving, documentation-driven team. Clear ownership of a defined station in a well-structured pipeline, with the autonomy to run your builds independently (roughly 80% independent work, 20% collaboration). Regular, structured feedback and check-ins so you always know where you stand. Room to grow: as you master the build station, there's scope to take on more complex flow logic and shape how the build process works.