Email, Chat & Non-Voice Process

Email, Chat & Non-Voice Process Company: Inficore Soft Location: Remote Internship Type: Full-Time Duration: 1–3 Months Stipend: ₹15,000 per month ⸻ About the Internship Inficore Soft is seeking a detail-oriented and customer-focused Email, Chat & Non-Voice Process Intern to support our customer communication and support operations. This internship provides hands-on experience in handling written customer interactions through email and chat channels in a remote professional environment. ⸻ Key Responsibilities • Respond to customer queries through email and chat in a timely and professional manner • Resolve customer issues by following standard operating procedures • Maintain accurate records of customer interactions and resolutions • Coordinate with internal teams to address and resolve customer concerns • Ensure high-quality written communication and customer satisfaction • Follow service-level agreements (SLAs) and response guidelines • Assist in preparing basic reports and documentation ⸻ Eligibility Criteria • Currently pursuing or recently completed a degree in any discipline • Strong written communication skills in English • Basic computer knowledge and familiarity with email and chat tools • Good attention to detail and problem-solving skills • Ability to handle multiple conversations efficiently • Customer-oriented mindset • Ability to work independently in a remote environment ⸻ What We Offer • Practical experience in non-voice customer support processes • Mentorship from experienced support professionals • Exposure to customer service workflows and communication standards • Internship Certificate upon successful completion • Opportunity for future full-time roles based on performance