Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Primary Work Location(s)
:
This
position
is
Hyb
rid,
requiring a combination with remote work and occasional onsite presence
, based upon business need.
Candidate must currently reside within 1 hour or less commuting time from
Hackensack University Hospital – 100 First Street, Suite 300, Hackensack, NJ. 07601
.
Applicants unable to meet this requirement
will be ineligible for consideration.
Why
You’ll
Love This Role:
As an Eligibility
Service Coordinator,
you will
get to
make a difference in patients’ lives every day
!
You
will be
a
liaison
for
patient
s
navigating some of the most stressful moments of their healthcare journey. In this role,
you will
coordinate patient scheduling, manage documentation, and
facilitate
communication between patients
and
Savista’s
Eligibility Specialist
who will
assist
the patient
with obtaining
financial
assistance
through programs like Medicaid, Medicare
, disability
, and hospital charity care
program
s
.
Every interaction you have helps someone feel
supported and
move forward with confidence.
If you’re motivated by meaningful,
people
‑
centered
work
–
and you want a role where your efforts make a clear and immediate difference
–
this position offers the opportunity to
learn
-
on
-
the job,
build relationships, grow your skills
and career
, and positively impact patient lives every day.
What
you’ll
do:
Schedule patient appointments
for
financial
assistance
.
Check
-
in patients
upon arrival
and ensure all required documentation is available for processing
while covering
onsite.
Answer incoming calls, respond to voicemails, and provide guidance on
next
steps.
Assist
patients by providing requested documents
and materials
.
Meet productivity and quality expectations.
Utilize multiple systems and databases to gather, track, and report patient information.
Communicate updates to
Eligibility Specialists on scheduling and patient workflow.
Process incoming and outgoing mail.
Complete special projects,
as assigned.
What
we
’
re
looking for:
High school diploma or GED
P
roficiency
in English
and Spanish
6 months
+
of
experience in a customer
service
role.
Strong interpersonal and communication skills
.
A
bility to explain complex information clearly and empathetically.
Ability to handle
a heavy
call volume.
Work
collaboratively
in a team environment
.
Capability to work in a fast-paced environment with changing priorities and patient needs.
Travel:
10%
What We Offer
:
Comprehensive benefits:
medical, dental, vision,
HSA and
FSA
accounts
,
short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance,
pet insurance,
and
legal insurance
Wealth benefits:
401(k) with company match, company HSA contributions, and access to certified financial planners
Generous paid time off:
17 days
PTO
for full-time colleagues with increases based on tenure, 9 paid
holidays
and
40 hours
of paid volunteer time each year
through our Heart & Soul
program.
Learning & career development:
premium LinkedIn Learning access and our SOAR development program
Wellness benefits:
free
Calm Premium subscription for meditation, stress relief, and sleep support
as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life
resources.
Employee discounts:
Perk Spot, discounted
cell
‑
phone
plans through
Previ
, and home/auto insurance discounts
A
collaborative, mission-driven culture
built on teamwork, empathy, and
growth.
About
Savista
:
Savista
RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years.
We are trusted for our deep
expertise
and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams
.
Guided by our values of
Commitment, Authenticity, Respect, and Excellence (CARE)
, we believe our success starts with investing in our people. We foster a w
orkplace where colleagues feel supported, included, and
empowered
to make a meaningful impact. With one of the industry’s most highly trained workforces and
with
clients
all
across
the United States
,
Savista
offers the stability of an established organization with the agility of a modern,
people
‑
first
company.
Join
Savista
and build a career where your work
directly supports patient care, strengthens
healthcare
operations
and contributes to healthier communities, while
growing in a
collaborative
,
mission
‑
driven
environment.
Pay Transparency Disclaimer*
Savista
is required by
state specific
laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills
.
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
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