EHR Facilitation Specialist

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: This role is the connective tissue between clinical leadership, hospital administration, and the implementation project team — ensuring that site-specific requirements are understood, governance processes are navigated, and project work moves forward without delay. The EHR Facilitation Specialist is expected to operate independently, exercise sound judgment, and surface blockers proactively before they impact delivery timelines. JOB ROLES AND RESPONSIBILITIES: Experience working within or alongside a government healthcare environment (VA, DoD, or similar) Familiarity with EHR systems, particularly Oracle Health / Cerner deployment workflows Experience coordinating between clinical teams and IT or implementation teams Understanding of healthcare governance, compliance, or regulatory approval processes PMP, CAPM, or similar project management certification Serve as primary on-site clinical informatics resource during and after deployments. Act as liaison between clinical end users and technical/application teams. Support issue triage, documentation, and resolution. Evaluate workflows and recommend optimization opportunities. Provide hands-on end-user support and training reinforcement. Support go-live, stabilization, and post-deployment activities. Select, develop, and evaluate staff to ensure the efficient operation of department. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate Company's Core Competencies and values held within. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Job Scope: Serve as the primary coordinator for electronic health record (EHR) deployment activities at a designated government healthcare facility. JOB REQUIREMENTS (Education, Experience, and Training): 3–5 years of experience in a project coordination, implementation support, or healthcare operations role Hands-on experience with ServiceNow — creating, managing, and tracking tickets through resolution Demonstrated ability to navigate complex organizational environments, including governance and approval processes Strong communication skills across clinical, administrative, and technical audiences Proven ability to work independently and manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) Oracle Health (Cerner) application experience. Strong communication and analytical skills. Ability to work on-site at client locations at least 25% of the time. Must maintain Public Trust clearance. COMPENSATION The salary range for this position is $145-165K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: Medical, dental and vision coverage with low deductible & copay Life insurance Short and long-term disability Paid Parental Leave 401(k) + match Employee Stock Purchase Plan Generous Paid Time Off – accrued based on years of service WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service 10 paid company holidays Tuition reimbursement Flexible Spending Account Employee Assistance Program Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here . APPLICATION DEADLINE We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted. #LI–PS1