EERE Help Desk Technician IV

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Call Center, Computer Hardware, Desktop Computers, Problem Resolution Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Help Desk Technician III, the work you’ll do at GDIT will be impactful to the mission of the Office of Energy Efficiency and Renewable Energy. You will play a crucial role in assisting in the planning, design, implementation, and deployment of applications aimed at automating KMSO/ITSO and their clients' business processes, ensuring seamless day-to-day operations and compliance with both federal and departmental regulations. WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must be able to: • Provide a high level of technical support and service to our onsite and remote customers. • Demonstrate attention to detail, problem solving, and desire to provide a great customer experience. • Deliver excellent customer service via phone, chat, email, tickets and deskside support. • Troubleshoot and resolve issues with both Microsoft Windows and MacOS. • Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes. • Support SharePoint and Power Platform based applications as well as .NET custom solutions. • Document and track customer incidents and requests via ticketing management system. • Follow resolution process and efficiently escalating tickets to appropriate teams when applicable. • Isolate and resolve issues with individual workstations. • Serve as subject matter expert to answer questions about hardware and software related issues. • Use advanced skills to set up shared drives, map network drives, install and update software, etc. TO QUALIFY, YOU MUST HAVE: • An associates of arts/sssociates of science; AND • 5 or more years of related experience • An ability to obtain and maintain a public trust (enter on duty) • Demonstrated technical support, networking, application support, problem solving • Demonstrated verbal and written communication, collaborative and adaptable • Louisiana Residency living within a commutable distance; within 60 miles of GDIT facility in Bossier City, LA GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $26.84 - $36.32. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None T elecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc . Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans