Ecommerce Virtual Assistant - Freelance, Remote

About the Client A New York–based, early-stage startup in the e-commerce and IT space is building AI-powered tools that help individuals, households, and solo entrepreneurs live more sustainably. The founder is a busy operator balancing company building and home life and needs reliable, proactive support. The company values privacy, impact, and execution, and is growing a community of early adopters while refining its product and operations. Why does this role exist? The founder urgently needs a proactive, reliable assistant to take ownership of recurring personal, administrative, social media, and e-commerce tasks without extensive hand-holding. Previous freelancers have been unreliable or inconsistent, and the current premium service is too expensive for the required scope. This full-time role exists to stabilize operations, improve execution speed and consistency, and free the founder to focus on high-priority work. The Impact you’ll make Travel and Household Operations Own business travel: research, compare, and book flights, hotels, cars; manage changes and confirmations Handle reservations, itineraries, and calendar holds; anticipate needs and present options Manage household tasks and personal admin; coordinate vendors as needed Manage Airbnb tasks (guest messaging, calendar, cleanings coordination) E-commerce and Dropshipping (Shopify) List, optimize, and maintain products and inventory; ensure accurate descriptions, pricing, and images Coordinate with dropshipping suppliers; track orders, shipping, and returns Monitor store performance basics; flag issues and propose improvements Social Media and Content Execution Manage and schedule daily posts on LinkedIn, Instagram, Facebook, and TikTok Edit content using Canva; repurpose raw media into platform-ready assets Coordinate basic email marketing tasks using provided tools; draft/review with AI support (Claude/Magic) Task, Project, and Communication Coordination Run the daily task list in ClickUp; maintain statuses, priorities, and due dates Keep the founder updated on pending tasks and blockers; communicate proactively via WhatsApp/calls Coordinate communications with team members and external contacts; draft, rewrite, and polish messages with AI tools and Grammarly Basic Bookkeeping and Admin Support light bookkeeping tasks (not accounting): receipts, categorization, simple reports Keep shared files organized in Google Drive and maintain Google Sheets trackers Skills, Knowledge and Expertise Required: Proven Shopify experience with dropshipping and product listing/inventory management. Demonstrated social media management and Canva content editing for multiple platforms. Strong proactive communication and problem-solving; able to move work forward with minimal supervision. Excellent English written and spoken communication; confident on WhatsApp, calls, and email. Your superpowers are... Technical: Shopify (listings, inventory), dropshipping workflows, Canva, ClickUp, Google Drive/Sheets, social platforms, email marketing basics, WhatsApp, phone support, Grammarly, and AI tools (Claude, Magic AI) for drafting and research. Operating: Organized project management, attention to detail, clear documentation, follow-through, and prioritization. Personal: Proactive, resourceful, highly reliable, communicates blockers immediately, comfortable executing with limited instructions, calm under shifting priorities. WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. Internet speed of at least 40MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home You should apply if... You thrive in a fast-moving founder-led environment and take pride in making someone else’s day radically easier. You prefer ownership over checklists, communicate early and often, and close loops without prompting. You can manage a diverse workload spanning personal tasks, social media, and e-commerce with consistency and care. You value sustainability and enjoy supporting a mission-driven business in e-commerce and IT. What to expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: 40 hours per week Monday–Friday, 11:00 am–7:00 pm Eastern Time Compensation: $6 per hour No benefits package included Benefits