Job Role: E-Commerce/Website Coordinator
Compensation range: $1,800 - $2,000 AUD/month
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: We are a growing lifestyle retail business operating both a physical store and an e-commerce website focused on fashion, gifting, and homewares.
The business currently operates under a single brand but will expand into three distinct brands by the end of 2026, all managed under a single Shopify Plus ecosystem:
- Gifts & Lifestyle
- Hampers
- Fashion & Accessories
The business maintains active retail and online sales channels and is entering an exciting growth phase.
Role Overview: We are seeking an experienced E-Commerce & Website/Operations Coordinator to support the day-to-day management of our Shopify Plus online store and broader business operations during this expansion.
This is a full-time remote role suited to someone who is highly organized, detail-oriented, and capable of taking genuine ownership of operational functions—not simply executing tasks.
The successful candidate will help build and maintain SOPs, reduce founder dependency, and become a long-term contributor to the business.
Key Responsibilities:
Shopify & Website Management
- Manage and maintain Shopify Plus operations across three brand storefronts
- Upload and update products using bulk CSV files while following established naming and formatting conventions
- Optimize product listings, SEO titles, and meta descriptions
- Assist with website merchandising, collection structures, and overall site aesthetics
- Ensure website content, pricing, and inventory information remain accurate and up to date
- Support initiatives that improve the online customer shopping experience
Xero & Finance Administration
- Assist with Xero reconciliations, invoice entry, and expense coding
- Perform weekly bank feed reconciliations
- Follow up on outstanding supplier invoices and credits
Email Marketing (Klaviyo)
- Manage and support Klaviyo email campaigns and automation flows
- Maintain subscriber lists, segments, and suppression lists
- Update and improve existing email templates and automated flows
- Support email marketing initiatives across all brands
Loyalty & Rewards Program (Appstle)
- Manage the Appstle loyalty and rewards program
- Maintain tier structures, earning rules, redemption settings, and expiration configurations
- Monitor daily loyalty activity and resolve member account issues
- Prepare monthly loyalty performance reports
Image Editing & Visual Quality
- Apply Lightroom presets to product and lifestyle imagery for marketing use
- Edit fashion product images using Photoroom or similar tools, including:
- Background removal
- AI-generated backgrounds
- Color correction
- Audit website imagery for consistency in:
- Cropping
- Backgrounds
- Lighting
- Visual presentation
- Identify images requiring retouching or reshooting
Operations & Administration
- Handle e-commerce-related administration and reporting
- Process supplier orders and coordinate through wholesale ordering portals
- Manage supplier and customer communications
- Triage and maintain inbox communications
- Create and maintain SOPs within Notion
- Reduce founder dependency through documentation and autonomous ownership of recurring tasks
Requirements
- Minimum 3 years of Shopify experience (Shopify Plus strongly preferred)
- Experience managing Klaviyo campaigns and automation flows
- Working knowledge of Xero
- Experience with Australian GST and bank reconciliations preferred
- Experience with large-scale product uploads and CSV management
- Understanding of e-commerce SEO best practices
- Strong attention to detail
- Ability to work independently and manage multiple priorities
- Excellent written English communication skills
- Proactive, clear, and timely communication
Desirable Skills:
- Fashion, lifestyle, or retail e-commerce experience
- Experience using Appstle Loyalty
- Experience with Photoroom, Pixelcut, Botika, Wearview, or similar image-editing tools
- Adobe Lightroom experience, including preset application and batch exports
- Familiarity with AI-generated imagery tools
- Experience using NuOrder or similar wholesale ordering platforms
- Experience using Notion for SOP documentation and project management
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor")