E-Commerce CRO Project Manager

We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe. We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks. **One sentence: Keep clients happy by being the best communicator in the room.** \- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year. \- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy. \- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised. \- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes. **1️⃣ Skills We Expect** * Experience in e-commerce, CRO, or agency work * Familiarity with Shopify, Klaviyo, or Google Analytics * Basic understanding of A/B testing and conversion optimization * Comfortable working across time zones (we work with US-based clients) * Use AI and is comfortable with using AI and experimenting with AI **2️⃣ Who You Are** Experience and background don't matter as much as the following traits: **Relentless Communicator** You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant. **Detail-Obsessed** You catch the small things. You notice when something is off. You do not let details slip through the cracks. **Proactive Problem Solver** You do not wait for problems to escalate. You see them coming and address them before they become fires. **Client-First Mindset** You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of. **Fast Learner** You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck. **Calm Under Pressure** Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented. **Performance Bonus** The more clients you take and the longer you keep them, the higher your bonus **Fully Remote** Work from anywhere. No office required. **Growth Opportunity** This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about. **Our Hiring Process** _We keep it simple._ 1 Founder Interview (45 min) A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role. 2 Team Interview (45 min) A call with our lead strategist to see how you interact with the team and handle real-world scenarios. 3 Reference Check We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision. If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.