Dutch-speaking Customer Service Representative – Digital Wallet | Remote

Portugal · Remote · Full-time · Start date May 2026 ABOUT THE ROLE Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch-speaking customers with account enquiries, transaction support, and general platform questions — delivering a fast, reliable, and professional experience in a fully remote setup. RESPONSIBILITIES Handle inbound contacts from Dutch-speaking customers via digital channels — resolving enquiries related to accounts, transactions, and platform features Investigate and resolve issues accurately and within agreed timeframes Maintain a high standard of written and verbal communication at all times Log and update all interactions in the CRM system following internal guidelines Escalate complex cases when necessary and follow up to ensure resolution Contribute to team KPIs around quality, productivity, and customer satisfaction REQUIREMENTS C2 level of Dutch and B2+ level of English — written and spoken Currently based in Portugal mainland (mandatory — no relocation package available for this role) Strong written communication skills — comfortable handling digital-first customer interactions Detail-oriented and reliable, able to work independently in a remote environment Previous experience in customer service or fintech support is a plus Eligible to work in Portugal (EU ID, residence permit, or valid work visa) SCHEDULE Monday to Friday — 08:00 to 17:00 Days off: Saturday and Sunday WHAT WE OFFER Full-time remote contract (6 months, renewable) — work from anywhere in Portugal mainland Meal allowance: 7.63€ per working day Welcome bonus paid monthly during the first year of employment Health insurance from day one Referral programme — earn up to €2,000 per successful referral Clear career progression within a multicultural and growing team