About this role
Location: Remote (Portugal Mainland) Languages required: Dutch (C1+) and English (B2+) Contract type: Fixed-term (6 months) Note: Candidates must already be based in Portugal Role Overview As a Customer Service Representative, you will be responsible for providing high-quality support to users of a digital wallet platform. You will handle customer inquiries, assist with account-related issues, and ensure a smooth and positive customer experience. Key Responsibilities Provide customer support via digital channels Assist users with account and transaction-related queries Troubleshoot basic technical issues Maintain a high level of customer satisfaction Ensure compliance with internal procedures and quality standards Working Schedule Monday to Friday: 08:00 – 17:00 Days off: Saturday and Sunday