Dispatcher (DSR – Dispatch Service Representative)
Location:
Remote
Employment Type:
Full-Time (Independent Contractor)
Working Hours:
Monday – Friday, 8:00 AM – 5:00 PM (U.S. Pacific Time – Los Angeles)
Work Setup:
Fully Remote
About the Role
We are looking for a highly organized and proactive Dispatcher (DSR) to manage and coordinate service requests between customers and field technicians. This role is critical in ensuring smooth daily operations, efficient scheduling, and high customer satisfaction.
Key Responsibilities
-Schedule and dispatch technicians to service calls based on priority, location, and availability
-Monitor job progress and ensure timely completion of assigned tasks
-Communicate with technicians in real-time to provide updates, directions, and support
-Handle incoming service requests and assign jobs accordingly
-Optimize routes and scheduling to maximize efficiency and reduce downtime
-Follow up on active and completed jobs to ensure service quality
-Coordinate emergency or urgent service requests effectively
-Maintain accurate records of jobs, schedules, and technician performance
-Collaborate with internal teams (customer support, operations, etc.) to resolve issues
Requirements
-Minimum 2 years of experience in dispatching, coordination, operations or a similar role
-Strong organizational and multitasking skills
-Ability to work in a fast-paced, high-pressure environment
-Excellent English communication skills (written and spoken)
-Strong problem-solving and decision-making abilities
-Ability to work independently and take initiative
-Comfortable using multiple systems, tools, and communication platforms
-Reliable internet connection and quiet working environment