Domain Architect — Cisco Cloud Collaboration (UC / Webex Calling)

Qualifications Minimum 10 years of industry experience in IT infrastructure architecture, technology consulting, advisory, or professional services 3–5 years operating at a Senior or Lead Architect level (or equivalent scope and responsibility) Cisco UC & Cloud Calling Expertise (Required) Deep, hands‑on, current expertise across the Cisco UC and cloud‑calling stack, including: Webex Calling (UCaaS) — both Multi‑Tenant and Dedicated Instance On‑prem Cisco UC platforms that Webex Calling replaces, including: Cisco Unified Communications Manager (CUCM) Unity Connection IM & Presence Expressway CUBE Emergency Responder with E911 Nomadic E911 solutions (RedSky or comparable) Hands‑on experience with Cisco Unified Contact Center Express (UCCX) as part of voice migration workstreams This role does not require deep Webex Contact Center / CCaaS expertise UCCX experience is limited to migration and integration scenarios, not full contact center specialization Microsoft Teams Voice (Strongly Preferred) Working knowledge of Microsoft Teams Voice in: Cloud configurations Direct Routing deployments using AudioCodes or Cisco CUBE Ability to operate fluently across both Cisco and Microsoft UC platforms WWT customers do not align cleanly to a single OEM Strong architects on this team work comfortably across both ecosystems Pre‑Sales & Customer‑Facing Rigor (Required) Demonstrated pre‑sales discipline , including: Accurate level‑of‑effort estimation Defensible solution scoping Ability to articulate solution architecture at both technical and business levels Proven success in customer‑facing pre‑sales conversations Track record of strong pre‑sales closure rates is a meaningful differentiator Automation, Development & AI Fluency (Required) Hands‑on experience with modern automation and development tools, including: REST APIs Webhooks JavaScript or comparable scripting languages Ability to automate: Webex Calling and Cisco UC configurations Migration tooling Documentation generation Familiarity with Cisco’s native AI capabilities within the Webex Calling cloud is a strong differentiator Ability to actively contribute to AI‑assisted documentation, level‑of‑effort generation, and delivery productivity tooling This role is expected to be a builder and contributor , not just a consumer, of AI‑enabled capabilities Certifications (one or more required, more than one preferred): Cisco Certified Network Professional — Enterprise + Collaboration Webex Calling Professional / Webex Calling Administration Professional 2024 Microsoft Teams Voice Engineering Expert / Administrator certifications Consulting and leadership qualifications: The role demands advanced communication skills, including business and technical writing, executive-level presentations, and the ability to work successfully across all customer levels from C-level executives to end users. The Domain Architect must demonstrate the ability to lead architecture-development activities, drive comprehensive discovery and analysis, and make defensible technical and business recommendations. They must be capable of holding staff, contractors, and partners accountable to WWT best practices and templates, and of managing partner and vendor resources successfully. Mentorship orientation is required — both formal (coaching peer architects and project engineers) and informal (knowledge transfer through paired engagements). The practice has multiple architects mid-cross-skill across Cisco and Microsoft UC platforms in 2026, and the Domain Architect is expected to be a teaching figure during that transition. Education: Bachelor's degree in a business or technology focused discipline, or equivalent demonstrated industry experience. Travel: Willing to travel approximately 25% of the time. Preferred vertical experience: Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial. Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $160,000.00 to $180,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email [email protected]. #LI-AF1 #LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. What will you be doing? The Digital Workspace Advisory (DWA) practice within WWT's Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead Cisco UC and Cloud Collaboration engagements — anchored on Webex Calling (UCaaS) and the broader Cisco UC portfolio, across cloud-native, hybrid, and on-premises environments. The Domain Architect is the customer-facing technical leader on engagements, partners with Project Management as the "Two in the Box" delivery model, and is the single solution voice for the customer. DWA is a voice and unified-communications migration practice. The scope of the role is the modernization of customer voice environments — moving from legacy on-prem Cisco Unified Communications (UCCM) and Microsoft on-prem telephony into Webex Calling and Microsoft Teams Voice. The role does include Cisco Unified Contact Center Express (UCCX) work where it is part of a voice migration scope; the role does not include full-blown Webex Contact Center, Webex Connect, or other dedicated contact-center / CPaaS-led engagements. This is a senior, high-visibility seat on a tight-knit team of eight architects and consultants. The Domain Architect will lead complex pre-sales scoping, own end-to-end design and delivery of Cisco UC and Webex Calling migration projects, and act as a working mentor to peer architects and project engineers transitioning from legacy on-prem voice into cloud-native platforms. The role is also a key contributor to WWT's broader Cisco modernization motion, including the operational integration of resources joining from the Softchoice acquisition. Responsibilities The Domain Architect will lead customer-facing services projects of varying size and complexity, including the development of statements of work, low- and high-level designs, deployment plans, method-of-procedure documents, and post-deployment knowledge transfer. They will serve as the single solution / technical voice for the customer externally and as the escalation point internally for WWT employees, partners, and contractors, partnering with the PMO counterpart to identify and resolve risks and issues. In pre-sales the Domain Architect will work with Client Services Executives, Technical Solutions Architects, and Account teams to identify desired business and technical outcomes, scope opportunities, define resource requirements and levels of effort, and produce high-quality statements of work — including for opportunities sourced through Softchoice / Cisco partner channels. In delivery the Domain Architect will build and maintain low- and high-level design documentation for Cisco UC and Webex Calling migrations, perform advanced engineering when needed, review delivery artifacts produced by the engineering team for technical accuracy and brand-consistent "One Voice" tone, and manage each engagement as if it were its own stand-alone business with attention to profitability and customer outcomes. Where a customer's voice migration scope includes UCCX, the Domain Architect will own that scope component as part of the broader engagement. The Domain Architect will also contribute to practice development — collaborating with delivery, practice, and business-development peers to generate and maintain methodologies, level-of-effort templates, reference architectures, and go-to-market collateral; monitoring developing Cisco cloud collaboration technologies and defining the services WWT will offer around them; and helping to bridge the gap between Delivery teams and Practice teams. Mentorship is an explicit expectation of this role. The Domain Architect will guide and develop senior engineers and project engineers through the project lifecycle, including engineers cross-skilling from legacy Cisco UCCM and Microsoft Teams Voice into Webex Calling.