Disputes Team Lead (PayPal focused) - Remote

Disputes Team Lead (PayPal focused) - Remote Founded in 2018 and headquartered in The Netherlands, GTE is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company—powered by a collective of successful, scalable brands. By 2027, we’re aiming to achieve $500 million in revenue and operate over 50 thriving online stores worldwide. With a team of 160+ top-tier remote e-commerce professionals across the globe, we blend local brand experiences with cross-border logistics, ensuring every customer feels connected—no matter where they are. At our core, we value hard work, freedom with responsibility, constant improvement, and a mindset of positivity. We believe in building a high-performance, remote-first culture where honesty, excellence, and creativity drive everything we do—because the future of work is global, and we’re building it together. The Upsides of Working with Us 💪 Hard Work That Matters We’re surrounded by people who care deeply and give their best. We don’t settle for average—we show up, push boundaries, and aim high. That shared drive creates momentum and meaning in everything we do. 🔓 Freedom with Responsibility You have the freedom to choose how, when, and where you work—but freedom only thrives when it’s paired with ownership. We trust you to manage your time, meet your commitments, and take responsibility for your impact. 📚 Constant Improvement Growth is part of our DNA. We believe in learning, evolving, and getting 1% better every day. Whether it’s a new skill, a fresh mindset, or sharper execution—stagnation isn’t in our vocabulary. 🌞 Positivity by Default We approach people, problems, and communication with a positive mindset. That means giving the benefit of the doubt, staying constructive, and keeping energy high—even when challenges arise. 🗣️ Honesty & Transparency We believe the fastest way to move forward is through clear, honest communication. No politics. No guessing games. Just straight talk that builds trust and strengthens our team. 🏆 Excellence Is the Baseline We hold ourselves and each other to a high standard—not out of pressure, but out of pride. We care too much about what we’re building to accept "good enough." Excellence is the expectation. 🎯 Creativity Welcome Here We encourage bold ideas, fast testing, and open collaboration. Failure doesn’t scare us—comfort does. That’s why creativity is valued as a core ingredient in everything from product to process. Your Role We are looking for an experienced Disputes Team Lead to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team, analyze trends, implement efficient workflows, and ensure operational excellence. You will play a critical role in reducing financial loss, maintaining healthy payment operations, and proactively identifying trends in disputes and chargebacks. This role is ideal for candidates who enjoy solving complex challenges , mentoring team members, and creating processes that reduce financial risk while supporting business growth. Who We’re Looking For Strong analytical skills with the ability to work confidently with numbers, metrics, and financial data. Proven experience in dispute management, chargebacks, payment operations, or related risk functions. Ability to monitor dispute escalations, root causes, and recurring patterns to implement corrective action plans. Experience building or optimizing SOPs, workflows, and operational processes. Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards. Proven ability to lead and manage a high-performing operations team. Experience managing high-volume dispute environments is preferred. Excellent communication, decision-making, and problem-solving skills. Couple of the notes about the role This role is an Independent Contractor position, offering flexibility, autonomy, and the opportunity to manage your own schedule while making a meaningful impact on our operations. Full-time commitment: 8 hours per day, 40 hours per week Flexible remote work environment with tools to support productivity. We require everybody in the team to use Hubstaff ( https://hubstaff.com/ ) to track hours worked. Compensation We pay on an hourly basis — we’re open to reviewing rates based on experience and expertise. This role may have performance incentives. If you are excited about shaping dispute operations, mentoring a team, and contributing to the growth of a fast-scaling e-commerce company, we encourage you to apply today . We look forward to seeing how your skills and experience align with our mission! Department Customer Service Remote status Fully Remote About GTE GTE is a global direct-to-consumer company founded in 2018 and headquartered in The Netherlands. With 160+ remote e-commerce professionals worldwide, we operate 50+ online stores, aiming for $200M in revenue by 2026. We blend local brand experiences with global logistics—powered by a culture of freedom, excellence, and high performance. Founded in 2018 Coworkers 160