Disability Payment Specialist

Posted Wednesday, May 27, 2026 at 4:00 AM | Expires Saturday, June 6, 2026 at 3:59 AM Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Reporting to the Disability Benefits Payment Specialist is responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions. What You’ll Do: Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst. Obtain the required information to provide accurate calculations including manual complex calculations. Superior policy knowledge and interpretation. Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims. Responsible for ensuring the accuracy of the financial information for the disability life reserve feed. Identify training needs with plan administrators and unions. Ensuring they have up to date knowledge of processes and claim requirements as they relate to disability payments and eligibility. Build and foster strong relationships with the school board and unions. Attends in person and virtual meetings as needed. Provide accurate information to members on payments and offsets. Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards. Performs other duties within competence, as assigned. Let’s Talk About You: Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application. Experience in short- or long-term disability calculations and payments. A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test Intermediate knowledge of Microsoft Office Suite applications. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. Superior time management and organizational skills to manage competing priorities, including project management skills. The ability to communicate in French will be considered an asset. Post-secondary diploma or degree or equivalent business experience. Working Conditions: 1. Hybrid or remote work environment. 2. May be required to work overtime. 3. Travel may be required We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Salary Range: Min: $57,669 to $79,295 This position offers a competitive salary along with rewarding bonuses that recognize your dedication. At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time. Some of the Perks We Offer : We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Let’s work together! If you are interested in this opportunity, please apply online. The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services. Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to. This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.