Director, UX Design

Location requirements: Remote based role. Open to candidates in BayArea, CA & NY About the Role: BigPanda is at an inflection point: we’ve built the market-leading AIOps event management platform and are now evolving into an Agentic IT Operations platform where AI doesn’t just surface insights — it detects, investigates, prevents, and resolves incidents autonomously. This shift fundamentally changes how enterprise software should be designed and raises new questions about trust in AI systems, shared control between humans and agents, and interfaces that evolve as AI learns. We’re looking for a Director, UX Design to define what AI-native UX means at BigPanda, starting as our first design hire and UX leader, setting the craft standards, experience architecture, and design philosophy for a multi-product platform used by enterprise IT teams worldwide, and then, as needed, building the team that will scale this vision. What you will do: Define AI-native UX principles and interaction models for an agentic, AI platform Lead the design process user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs. Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products Use rapid prototyping, user research, behavioral data, and AI-assisted design tools to shape product strategy and roadmap Operate as a player-coach, in a high-velocity environment, building design operations foundations while hiring, mentoring, and leading a growing UX team. What skills and experience you’ll bring to BigPanda: 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms Proven track record designing AI-powered or agentic systems and workflows Experience owning cross-product design systems and interaction patterns at scale Strong portfolio demonstrating systems thinking, interaction design, and measurable product impact Ability to influence product strategy and executive decision-making across Product and Engineering Comfortable operating as a player-coach in early-stage or small design organizations Experience designing for operational or technical users in areas such as ITOps, DevOps, observability, security, or ITSM Strong perspective on AI-native design and human–AI collaboration, including familiarity with modern AI-assisted design and research tools About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: Competitive equity Remote-first environment Unlimited PTO Twelve (12) paid holidays throughout the year Comprehensive health benefits #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. Financial planning services Employee learning & development budget Values-based recognition (quarterly and annually) Social community & ERG programs Dog friendly office Lunches provided in office Flexible work environment along with a work-from-home stipend to support remote work arrangements Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $229,500 - $270,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at [email protected].