Director, User Terminals Operations

Country/Region: GB Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You’ll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job overview: As Director, User Terminals Operations, you will lead and manage Eutelsat’s User Terminal (UT) Operations team, ensuring the operational excellence of terminal deployment, in‑life support, performance monitoring, and ongoing lifecycle management. You will be accountable for delivering operational targets, optimising processes, and maintaining high service quality across UT field and network operations. The position will report to the VP, Technical Operations & Solution Engineering and will work closely with Engineering, Network Operations, Product, and Customer Support teams to ensure seamless execution of operational activities across the UT domain. What You’ll Do: • Operational Leadership: Lead and direct the day‑to‑day UT Operations team, setting clear objectives and performance standards to ensure operational goals are met. • Service Delivery & Quality: Oversee all operational aspects of user terminal deployments, activations, testing, and in‑life support to ensure high availability and service reliability. In particular, new software bundle joint testing with Engineering and vendors, and new User terminal types operationalization are key activities requiring strong inter-department coordination. • Performance Monitoring: Establish and track operational KPIs such as terminal readiness, uptime, incident response time, and resolution effectiveness; prepare regular performance reports for senior leadership. • Escalation Management: Act as the primary operational escalation point, coordinating cross‑functional responses for complex technical or service issues affecting terminal operations. Strong interfaces with the Business Units, Engineering and Vendors to be developed further and maintained. • Process & SOP Development: Define, implement, and continuously improve operational procedures, standards, and documentation to enhance efficiency and quality of service delivery. • Cross‑Functional Collaboration: Partner with Engineering, Product, Network Operations, and Customer Success teams to align operational processes with technical roadmaps and customer expectations. • Risk & Compliance: Identify operational risks, implement mitigation strategies, and ensure compliance with internal policies and external regulatory or service‑level requirements. • Stakeholder Communication: Communicate operational status, risks, and improvement plans clearly and effectively to senior stakeholders, ensuring alignment across teams. • Team Development: Mentor and develop team members, fostering a culture of accountability, excellence, and continuous learning. What You’ll Need: • Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or related field. • Proven experience (5+ years) managing technical operations teams in satellite, telecom or related industries. • Strong understanding of user terminal technologies and lifecycle operations. • Demonstrated operational leadership and team‑management skills, very developed sense of urgency. • Excellent analytical, communication, and stakeholder engagement skills. • Skilled at performance measurement, KPI reporting, and process optimisation. • Fluent in English (additional languages an advantage). Where You’ll Be: London, UK or Virginia, US. The role requires occasional travelling and on call rota. Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.