Director, Product Operations & Planning

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. At Rithum, you contribute to advancing our AI‑first ways of working. As the Director, Product Operations & Planning , you are responsible for defining and scaling the operating system that enables Product and Engineering to deliver with clarity, focus, and accountability. You serve as the connective layer between strategy and execution—translating company priorities into structured planning, aligned roadmaps, and disciplined delivery. You establish the frameworks, processes, and operating rhythms that drive portfolio visibility, prioritization, and execution consistency across the organization. In this role, you partner closely with Product and Engineering leadership to ensure teams are focused on the highest-impact work and that trade-offs are made intentionally and transparently. You bring rigor to how work is planned, tracked, and delivered—improving execution predictability, reducing friction, and enabling the organization to scale effectively. Your impact is measured by the organization’s ability to consistently deliver against priorities, maintain clear alignment, and build leadership confidence in product execution. Responsibilities Product Operating Model & Planning Define, implement, and continuously evolve the Product & Engineering operating model, including planning, governance, and execution rhythms Lead annual and quarterly planning processes (OKRs), ensuring clear alignment from company strategy through team-level execution Establish and enforce roadmap governance and decision-making frameworks that drive clarity, accountability, and consistency Portfolio Visibility & Prioritization Build and maintain end-to-end portfolio visibility across initiatives, dependencies, capacity, and resource allocation Develop and operationalize prioritization frameworks that balance strategic impact, client value, and operational constraints Ensure product roadmaps are clear, aligned, and transparent across leadership and key stakeholders Execution Excellence & Predictability Implement systems, processes, and metrics that improve delivery predictability, throughput, and execution quality Define and track product and operational performance metrics (e.g., roadmap health, delivery accuracy, cycle time, dependency risk) Identify systemic risks and inefficiencies and drive continuous improvement across Product and Engineering Cross-Functional Alignment & Influence Drive alignment across Product, Engineering, Finance, and Commercial teams on priorities, sequencing, and trade-offs Improve collaboration models and operating cadences to reduce friction and increase velocity Influence leadership decisions through data-driven insights, structured problem-solving, and clear recommendations AI-First Enablement Leverage AI to enhance planning, forecasting, and operational insights Identify opportunities to automate workflows and scale operational best practices Champion adoption of AI-driven tools and processes across Product and Engineering Qualifications Minimum Qualifications 10+ years of experience in Product Operations, Program Management, Product Management, or related roles in a SaaS or technology environment Proven experience building and scaling product operating models or planning functions that improve execution predictability and organizational alignment Demonstrated success leading annual and quarterly planning processes (e.g., OKRs) across cross-functional teams Strong cross-functional leadership skills with the ability to influence senior stakeholders and drive alignment on priorities and trade-offs Experience defining and operationalizing metrics that improve delivery outcomes, roadmap transparency, and organizational effectiveness Demonstrated ability to translate strategy into scalable systems, processes, and measurable business outcomes Preferred Qualifications Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA a plus Experience in high-growth or scaling SaaS organizations Familiarity with portfolio management and prioritization frameworks Experience integrating AI tools into operational workflows to drive efficiency and insight generation Strong business and financial acumen, including understanding of investment trade-offs and resource allocation Executive presence with the ability to communicate complex ideas clearly and concisely to senior leadership Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $180,000-$245,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 15% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.