Director of Operations – (Part-Time/Fractional)

Director of Operations – (Part-Time/Fractional) Apply for this job! ABOUT US We manage a growing portfolio of high-quality vacation rental homes across the Phoenix metro area. We’re a fast-moving, family-oriented team focused on delivering exceptional guest and homeowner experiences while continuously improving our operations through technology, systems, and smart leadership. We’re looking for a hands-on, strategic Director of Operations to help elevate our operations team, improve efficiencies, and partner closely with ownership as we continue to grow. This is a flexible, fractional/part-time leadership opportunity ideal for someone who enjoys solving operational challenges, leading teams, improving processes, and making a meaningful impact in a growing business. Why Join US Flexible leadership role with real impact Opportunity to shape and improve operations Collaborative, family-oriented culture Fast-paced environment where no two days are the same Strong work-life balance compared to traditional hospitality roles Growing business that embraces technology and innovation JOB SUMMARY Meet and maintain company standards and metrics, standard unit appearance, and efficiency. Maximize profitability by prudently controlling costs across supplies and staffing. Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed. Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for. Conduct regular inspections prior to guest and owner arrivals. Partner and assist the business development team when new units join the portfolio. Ensure compliance with all applicable regulations in each jurisdiction where we operate. Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. Maintain team morale. Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality. Coordinate team work schedules with tentative schedules made at least two weeks in advance. Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team. Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary. Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets. Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations. QUALIFICATIONS An understanding of the best practices in the vacation rental industry is preferred A strong leader who drives our team to create amazing owner, guest, and employee experiences Ability to work well under pressure in an agile, fast-paced environment Excellent time management skills with the ability to change activities frequently and cope with interruptions Strong work ethic and focus on guests and owners first; highly responsive and reliable Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices Availability to work Sunday through Saturday, early mornings and evenings as needed Professional in all forms of communications such as email, phone calls, video calls and texts Strong attention to detail Ability to manage to a budget and perform cost-benefit analysis Live in Phoenix or the surrounding areas What Success Looks Like Guest satisfaction as measured on Airbnb, Vrbo, and SkyRun reviews Owner satisfaction as evidenced by retention and positive relationships Overall efficiency of operations, including the use of staff paid hours Attendance during scheduled hours Teamwork and leadership, as evidenced by the retention and engagement of the team Decisions that embrace the vision and mission of SkyRun Making improvements or bringing forward ideas for improvement to management. Use of downtime to improve SkyRun Phoenix operations. Compensation Flexible compensation structure (hourly, salary, or 1099 contract) depending on candidate preference and experience Compensation will align with experience and anticipated involvement level Department Operations Role Operations Director Remote status Fully Remote Employment type Part-time About Carr Talent Acquisition Carr Talent Acquisition is a boutique talent acquisition agency which offers a more nuanced style of recruiting. We succeed in part because we perform a careful needs analysis of each client and candidate to ensure great hires. Founded in May 2014 Coworkers 30