Director of Managed Services

Who We Are At Orion Global Solutions, we’re not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart? Our people-first culture. We foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard. At Orion, you’re not just part of a company— you’re part of something exciting, impactful, and real. The Role Orion Global Solutions is seeking a Director of Salesforce Managed Services to lead and scale a high-performing, client-centric delivery function. This role is responsible for owning the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance. This is a player-coach role: you will lead the team and operating model while also remaining billable in a Solution Architect capacity on managed services accounts. What You’ll Be Doing Managed Services Leadership Working with executive leadership to define and sell offerings Help to define service tiers, engagement models, and delivery standards Manages team utilization, capacity planning, and revenue performance Hire, mentor, and grow a team of Solution Architects, Admins, and BAs Foster a high-performance, accountable, and collaborative culture Implement best practices across Agile delivery and managed services operations Solution Architecture (Billable) Act as a hands-on Solution Architect on key or complex accounts Lead requirements discussions and translate business needs into solutions Guide design decisions (declarative vs programmatic, integrations, etc.) Support critical releases, escalations, and solution design reviews Client Success & Delivery Oversight Serve as the executive sponsor for managed services clients Ensure high-quality, consistent delivery across multiple engagements Lead strategic roadmap discussions and ongoing optimization efforts Proactively identify opportunities for expansion and additional value Operational Excellence Standardize processes for intake, prioritization, and backlog management Ensure effective collaboration across business, technical, and QA teams Oversee release management across sandboxes and production environments Drive continuous improvement in delivery efficiency and scalability Innovation & Growth Stay current on Salesforce releases and ecosystem trends Introduce new service offerings, accelerators, and reusable assets Partner with Sales and Leadership to support growth and positioning of managed services What You Bring 10+ years in Salesforce roles, with experience leading teams or delivery functions Proven experience in managed services, AMS, or multi-client delivery environments Strong understanding of utilization, margins, and delivery operations Hands-on experience as a Salesforce Solution Architect Strong background in end-to-end implementations and post-go-live support Experience with integrations and complex business processes Deep understanding of Salesforce capabilities and best practices Strong executive presence and stakeholder management skills Ability to manage multiple clients while maintaining high service quality Experience identifying growth opportunities within existing accounts Strong understanding of Agile and SDLC methodologies Excellent analytical, problem-solving, and communication skills Why You’ll Love Working Here We take care of our people. Our benefits are designed to help you live well—inside and outside of work: Competitive health coverage (medical, dental, vision) Generous paid time off Wellness programs and work-life flexibility Community involvement + volunteer opportunities Employee recognition and career development support A vibrant, supportive culture where we work hard, learn constantly, and celebrate often Let’s Make an Impact Together If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you’ll feel right at home at Orion. Ready to grow with us? Apply now. Let’s build something great together. For Canadian applicants: Candidates must be eligible to travel to client sites in the United States and possess the appropriate documentation to do so.