Director of Community Operations

Position Title: Director of Community Operations Location: Remote Compensation: $140,000-$165,000 base salary About the Firm 52TEN is an established private investment firm based in Scottsdale, Arizona, specializing in the acquisition and repositioning of manufactured housing communities. With a clear and ambitious growth plan, we aim to expand our portfolio of 3+ star communities from 15 to 40 over the next three years. As one of the top 100 community owners in America, 52TEN is recognized for its innovative approach and commitment to delivering The Best Experience in the industry—to our investors, residents, vendors, and our team. About the Role The Director of Community Operations is responsible for the overall performance, scalability, and day-to-day execution of 52TEN’s growing portfolio of manufactured housing communities. This leader manages a team of Regional Community Managers who oversee several communities and their on-site teams. In the first 12–18 months, the primary focus will be building and strengthening the property operations division—refining systems, coaching teams, and ensuring operational consistency across the portfolio. As the company continues to grow, adding communities and scaling from 20 to 75 team members over the next three years, this role will evolve to become increasingly strategic, with greater emphasis on infrastructure development, cross-functional leadership, and long-term portfolio optimization. Success in this is defined by growing property-level NOI, executing CapEx plans with excellence, developing operational talent, and building the foundation for scalable, high-performing operations—all while staying aligned with 52TEN’s values and culture. Why Work With 52TEN? At 52TEN, we lead with culture—because we believe it’s one of the most defining aspects of our success. We’re a fast-paced, goal-oriented company that runs on the Entrepreneurial Operating System (EOS), but we also know that work should complement your life, not consume it. As a fully remote team, we offer the freedom, flexibility, and autonomy to do meaningful work while making more time for what matters most to you. While each team member brings unique skills and responsibilities, collaboration is at the heart of everything we do. We rally around shared goals, support one another, and strive to deliver the best experience—for our investors, our partners, and our team. What Makes 52TEN Different? The Best Experience – We don’t just focus on delivering exceptional experiences for our residents, investors, and vendors—we believe it starts within our team. At 52TEN, we strive for excellence in every interaction, celebrating wins, offering support, and ensuring everyone feels valued. True Remote Work Perks – Say goodbye to commutes and micromanagement. At 52TEN, you have the freedom to take ownership over your schedule and the ability to do your best work from anywhere. A Seat at the Table – This is more than just a property management job. As Director of Community Operations, you’ll be part of our leadership team with direct influence on strategic decisions and company direction. This means leadership team perks too. Unlimited PTO (That You’re Encouraged to Take) – We work hard, but we also believe in balance and recovery. Our unlimited PTO policy is designed to help you recharge so you can bring your best self to work. A World-Class Team – We build a team of high-performing, growth-minded individuals who genuinely care about lifting each other up. Every day is an opportunity to grow together, share knowledge, and push for excellence. Our culture of support ensures that you’re always surrounded by top-tier talent with a shared vision. Does the Following Sound Like You? You always do the right thing—even when no one’s watching—and you earn trust by being honest, ethical, and transparent. You communicate clearly and directly, in writing and in conversation, without unnecessary fluff. You’re a quick study who can absorb complex information and act on it confidently. You bring energy and optimism to your work, even when the path ahead is unclear. You’re driven to get the job done—sometimes that means rolling up your sleeves and putting in extra time, and you're all in. You listen first. You seek to understand before responding and value others’ perspectives. You can rally people to your ideas and get them moving in the same direction. You believe in the mission and don’t get discouraged by uncertainty—you trust the process and push forward. You stay composed and focused when priorities shift, and you adapt quickly without losing momentum. You care deeply about doing great work and being someone your team and company can count on. If this describes you, you’re absolutely in the right place! Here are the key responsibilities and qualifications of our next Director of Community Operations. Key Results (Accountabilities) Operational Excellence: Drive consistent property-level performance across the portfolio by meeting or exceeding operational expectations related to occupancy, delinquency, home sales, curb appeal, and resident satisfaction through disciplined execution and proactive problem-solving. Scalable Growth: Lead the seamless integration of 35+ new communities while building the systems, people, and processes necessary to scale from 20 to 75+ team members over the next 3 years. Team Leadership & Culture: Build and maintain a high-performing, accountable operations team through intentional hiring, coaching, and values-driven leadership. Financial Performance & Reporting: Deliver NOI growth by owning budget development, partnering on forecasts, strategic expense control, and disciplined capital management. Compliance & Risk: Ensure operational compliance and minimize legal exposure through consistent standards, proactive training, and systems enforcement. Primary Responsibilities Portfolio Operations Oversight: Lead national community operations with oversight of performance, site execution, and consistent adherence to company standards. Financial Management & Forecasting: Manage all financial aspects of operations including budgeting, forecasting, variance reporting, and alignment with long-term strategy. Acquisition Due Diligence & Integration: Support the acquisitions process by evaluating new properties, planning integrations, and leading post-close operational transitions. Systems & Processes Leadership: Develop and standardize SOPs, implement scalable tools, and drive operational consistency with flexibility for regional nuances. Resident Experience & Community Outcomes: Enhance the resident experience by setting standards for service, responsiveness, communication, and community presentation. Strategic Growth Opportunities As 52TEN continues to scale, this role may evolve to include broader cross-functional and leadership responsibilities. The ideal candidate brings the curiosity, adaptability, and systems thinking to help shape scalable systems, optimize performance, and mentor future leaders. Areas of potential impact include: Cross-functional collaboration with Asset Management, Acquisitions, Finance & Accounting, Marketing, and People Operations Technology adoption to increase efficiency and consistency Organizational development to support team growth and role clarity Portfolio insights that surface operational opportunities and risks Acquisition support through due diligence, integration, and stabilization What We’re Looking For 10+ years of strategic and tactical leadership experience in manufactured housing operations, with a strong track record of driving performance, scaling teams, and leading through growth and change. Strong leadership and coaching experience with direct responsibility for managers and remote teams Solid financial acumen with responsibility for property-level and regional budgets, forecasting, and CapEx Track record of building scalable systems, improving team performance, and implementing new technology Excellent communication, judgment, and follow-through Self-driven, resourceful, and comfortable working in a growing, entrepreneurial business Ability to travel 25–30% to properties in multiple states Preferred Attributes Deep understanding of Rent Manager or similar property management software A passion for growing people and improving operations through culture, clarity, and systems Values alignment with 52TEN and long-term interest in helping build the company from the inside out What We Offer A Growth Path : Clear opportunity to expand your scope and impact as the company grows People-First Culture : A high-trust, collaborative environment where team and community matter Competitive Compensation : Strong salary ($140K-$165K DOE), annual raises, and performance-based bonuses Tools & Support : Leading software, a capable team, and access to decision-makers Flexibility : Remote role with flexibility, unlimited PTO, and understanding of personal priorities Long-Term Opportunity : A growing company with room to evolve and promote from within Who We Are at 52TEN A high-performing team with the agility of a boutique company and the capability of a large one Forward-thinking and tech-savvy, always seeking smarter ways to work Deeply collaborative—both at our communities and across the company Committed to investing in our people, equipping you with the tools to thrive in your role and grow beyond it Who We’re Not We’re not stuck in old ways of thinking or focused only on the bottom line We don’t forget that we’re people first—with families, ambitions, and values We don’t shy away from challenges or growth—we welcome them We don’t avoid accountability or repeat mistakes—we learn and evolve We don’t operate in silos—we win as one team Work Environment & Physical Requirements This is a remote-based role supporting a national portfolio of manufactured housing communities. The Director of Community Operations primarily works from a home office and collaborates regularly with onsite teams, corporate partners, and company leadership through digital communication tools and property management systems. Regular travel to communities is required and is estimated at approximately 25–30% of working time. Travel may include driving to nearby communities as well as occasional air travel for quarterly meetings, site visits, trainings, or company events. While the majority of responsibilities are performed in a remote office environment using a computer and standard office technology, the role also requires time spent in the field at community locations. Physical and environmental expectations may include: Walking communities and conducting property inspections alongside Community Managers Standing, walking, bending, and navigating outdoor environments, including uneven ground, gravel roads, or stairs Occasionally lifting or moving items up to 25 pounds Frequent use of computers, phones, and digital systems while working remotely Communicating regularly with residents, vendors, and team members in both virtual and onsite settings Traveling to assigned communities and attending occasional in-person meetings or company events Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.