Director of Client Relations

This role manages the full sales process to secure new programs while building and nurturing strong client relationships that support satisfaction, retention, and growth. It tracks pipeline progress, collaborates closely with cross-functional leaders to align on client engagement, and ensures timely , proactive communication. The position contributes to sustainable program expansion by maintaining a positive client experience and surfacing potential gaps early . This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope . Important Details Bachelor’s Degree required. Full time, 40 hours per week. EST required, preference for candidate located in Florida or Georgia. 3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience. May also have experience as a vendor in advertising or marketing to the multifamily industry. Experience in customer service, recruiting, marketing or business operations role. Experience with Microsoft office products, with proficiency in Hubspot and Asana. Responsibilities: Execute the full sales process – Manage the full sales process to close deals that result in new programs, where activity is documented and organizational growth objectives are supported. Build and maintain client relationships – Establish and nurture relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. Support pipeline and progress tracking – Monitor client engagement and sales progress, surfacing potential gaps or delays to keep deals on track. Collaborate cross-functionally – Partner with the VP, Growth/ Sr. Director, Client Relations and program management team to support execution, align on client engagement, and ensure sustainable program expansion. Drive client experience and outcomes – Maintain consistent, warm, and proactive communication with clients, responding within 1 business day, to ensure a positive experience and successful program outcomes. This role requires a minimum of five in-person travel days per month within the Florida region to build and maintain strong client relationships and community connections. SUCCESS FACTORS Model Apartment Life's core values and adhere to growth best practices. Collective performance of the growth team, and client relations in particular, as measured through a growing number of open properties and prospective coordinators to serve in these communities . COMPETENCIES The physical and mental competencies necessary to execute the requirements and be successful in this role are: Operate out of HubSpot to ensure tracking of communication and strategic campaigns. Excellent communication skills (verbal/written/typing) People management skills Networking skills Customer service skills Time-management/Organization Conflict resolution Professionalism Tech/Computer Skills Strategic thinking