Director of Business Systems (Technology)

SUMMARY We are looking for a strategic, highly technical Director of Business Systems to serve as the "Air Traffic Controller" for our end-to-end commerce architecture. In this role, you will act as a peer to our Director of IT, taking ownership of the connective tissue between our core systems (Shopify, NetSuite, RF-Smart, WFX PLM). We are a high-growth omnichannel retail brand that values lean, agile operations over bloated internal development. Your mandate is to leverage best-in-class SaaS platforms, build robust iPaaS middleware, and ensure our interconnected systems scale flawlessly without unnecessary headcount. RESPONSIBILITIES Strategic Architecture and Middleware Own the overarching strategy for how data flows across our retail, finance, and supply chain ecosystems. Evaluate, select, and manage best-in-class micro-SaaS and middleware solutions (Celigo, Workato) rather than relying on custom-built legacy code. Systems Optimization: Lead the strategic unwinding of legacy dependencies and modernize our Order Management System (OMS) capabilities. Omnichannel Growth: Ensure the technology stack scales seamlessly with aggressive retail store expansion, supporting complex inventory logic, omnichannel fulfillment (including BOPIS), and post-purchase workflows (Returns and Warranty). Cross-Functional Leadership Finance Partnership: Act as the primary strategic partner to the Finance department. Ensure the ERP (NetSuite) is architected to deliver flawless automated GL mapping, revenue recognition, and month-end reconciliation. Operations Partnership: Partner with Supply Chain and Retail Operations to optimize the WMS (RF-Smart) and Product Lifecycle Management (WFX) systems. Team Leadership and Vendor Management Lean Department Building: Manage and mentor a highly targeted team of elite individual contributors, starting with a dedicated NetSuite Administrator / Integrations Engineer. Vendor Accountability: Own the relationships, contract negotiations, and SLAs with our third-party software partners and system integrators, ensuring maximum ROI and rapid execution. Qualifications Experience: 5+ years of progressive experience in Retail Technology, E-commerce Operations, or Business Systems Architecture. 3+ years in a leadership capacity. Tech Stack Mastery: Deep architectural understanding of our core stack: NetSuite, Shopify Plus, and modern iPaaS middleware (Celigo, Boomi, or Workato). Operational Philosophy: A strong "buy and integrate" mindset. You prefer leveraging APIs and specialized SaaS tools over building massive, costly internal engineering teams. Financial Acumen: Strong understanding of retail accounting, inventory valuation, and how commerce data impacts the general ledger. Execution Focus: Proven ability to move quickly, prioritize 90% solutions that maintain business velocity, and manage technical debt effectively in a fast-paced environment. REQUIREMENTS: 5+ years of progressive experience in Retail Technology, E-commerce Operations, or Business Systems Architecture. 3+ years in a leadership capacity. Tech Stack Mastery: Deep architectural understanding of our core stack: NetSuite, Shopify Plus, and modern iPaaS middleware (Celigo, Boomi, or Workato). Operational Philosophy: A strong "buy and integrate" mindset. You prefer leveraging APIs and specialized SaaS tools over building massive, costly internal engineering teams. Financial Acumen: Strong understanding of retail accounting, inventory valuation, and how commerce data impacts the general ledger. Execution Focus: Proven ability to move quickly, prioritize 90% solutions that maintain business velocity, and manage technical debt effectively in a fast-paced environment. Must be over the age of 18 Ability to be flexible to the needs of the business Ability to work full time hours and adapt to business needs Preferred Experience Experience in apparel, jewelry/accessories, or high-growth omnichannel retail. Previous experience migrating or heavily optimizing an OMS / distributed order management framework COMPETENCIES: Adaptable and can manage change Organized; strong time management Motivated and Results Driven Coachable and open to receive feedback Passionate about our brand!