Director, Master Data

Job Title: Director, Customer Master Data Location : Remote Who We Are HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com . What You’ll Do The Director, Customer Master Data provides enterprise leadership, strategy, and accountability for customer master data across the organization. This role owns the definition, governance, quality, prioritization, and execution of customer master data that enables accurate order creation, digital access provisioning, billing integrity, reporting, and integrated platform experiences. As customer, system, and go‑to‑market complexity increases, customer master data is a critical operational and revenue‑protecting control point. This role ensures trusted customer data across upstream and downstream systems, mitigates enterprise risk, and drives cross‑functional alignment across Operations, TSG, Finance, Sales, Marketing, Customer Service, Customer Success and Product Management. This role will also be accountable to the Chief Data Officer’s data product framework and governance model. Key Responsibilities Enterprise Strategy & Ownership Define and execute the Customer Master Data strategy , roadmap, and operating model. Establish clear ownership for customer master entities, attributes, hierarchies, and identifiers across systems. Serve as the enterprise decision authority for customer master standards, policies, and resolution of data conflicts. Align customer master data priorities with go‑to‑market readiness, integrated HMH / NWEA execution, and platform transformation initiatives. Data Governance & Quality Design and lead the Customer Master Data governance framework , including data ownership, stewardship, decision forums, and escalation paths. Define and enforce data quality metrics, SLAs, and controls . Ensure consistent application of match, merge, balance, and hierarchy logic across systems supporting customer identity and structure. Partner with Finance, Legal, and Compliance to ensure regulatory, billing, and audit requirements are met. Operational Execution & Risk Management Provide oversight and direction to customer account maintenance, stewardship, and data operations teams. Identify and mitigate single‑points‑of‑failure, process gaps, and execution risk related to customer data. Reduce downstream rework, order fallout, billing errors, and access issues caused by poor data quality. Establish clear operational playbooks and standards for ongoing customer master data maintenance. Technology & Integration Leadership Lead customer master data strategy and governance for digital product ecosystems , ensuring accurate data support for digital access, entitlement, provisioning, and user lifecycle management across platforms. Partner with IT and Enterprise Data teams on the design and evolution of MDM platforms and integrations (e.g., Informatica MDM, SAP, Salesforce, NetSuite, digital platforms). Ensure customer master data is consistently synchronized and consumable across upstream and downstream systems. Guide prioritization of enhancements, automation, and tooling to improve data quality, scale, and speed. Cross‑Functional Collaboration Act as a senior partner to Sales, Marketing, Customer Service, Finance, Product Management, IT, and Analytics teams. Translate business requirements into scalable customer master data solutions. Communicate customer master data impacts, risks, and tradeoffs to executives and stakeholders. Represent Customer Master Data in enterprise planning, transformation, and operating forums. People Leadership Lead and develop a high‑performing team of customer data stewards, analysts, and data professionals. Define roles, responsibilities, and career paths for customer master data and stewardship functions. Foster a culture of accountability, data excellence, and continuous improvement. What You’ll Need 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations. Experience managing customer or user data supporting digital products, platforms, or SaaS solutions , including identity, access, and entitlement models. Proven leadership experience owning customer or account master data in complex, multi‑system environments. Deep understanding of customer data concepts including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management. Experience partnering across Operations, IT, Finance, and Commercial teams. Demonstrated ability to operate both strategically and hands‑on in dynamic environments. What We’re Looking For Experience with enterprise MDM platforms (e.g., Informatica MDM, SAP MDG). Background supporting order‑to‑cash, digital fulfillment, rostering, entitlement, or billing processes. Experience in education, SaaS, or subscription‑based business models. Familiarity with large‑scale system integrations and data transformation initiatives. Salary range: $160 - $165K. Application Deadline: The application window for this position is anticipated to close on June 21, 2026 . We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify. #LI-VA1 Job Segment: Manager, Curriculum, Education, Management, Marketing