Director, Integration Strategy

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth. The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX. What You’ll Do Integration Team Leadership (15%) Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team Establish career development pathways and succession planning for team members Integrations GTM Strategy & Messaging (20%) Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions Leverage AI in messaging and tooling to support the GTM motion Cross-Functional Alignment (15%) Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap Technical Leadership & Engineering Partnership (15%) Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring Integration Delivery & Partner Management (15%) Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible Operations, Enablement & Governance (20%) Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness What You Bring Required 7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services 5+ years of people management with a proven track record of developing technical or cross-functional teams 3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning 3+ years monitoring integration platforms and data flows for SLA compliance 3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility 3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning Strong working knowledge of integration platforms such as Mirth Connect Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12) Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation Knowledge of API platform operations Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments Security-minded with a strong focus on compliance and data protection Nice to Have Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi) Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible) Scripting experience in Python or Bash for automation Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation In Your First Year Evaluate the MIRTH system and research alternatives (0–6 months) Assess the current SFTP system and recommend alternatives (0–6 months) Help implement and maintain integration monitoring infrastructure (0–6 months) Compensation $140,000–$170,000 CAD per year | $150,000–$180,000 USD per year This role is based onsite in our Cambridge or Dallas office. Some travel (approximately 10%) is required. Why You’ll Love Working Here Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance. Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave. Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow! Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.