Director, GTM Technology

Position Overview: We are seeking a systems-first leader to transform and scale our GTM technology foundation in an AI-first way across Sales, Partnerships, and Customer Success. This role is responsible for owning the GTM systems architecture and driving execution of system initiatives, ensuring our core platforms (Salesforce and adjacent tools) are scalable, integrated, and enable a high-performing commercial organization. This is a builder + platform role, with a strong focus on system design, automation, and delivery. This role reports to the Senior Director of Commercial / Sales Operations and partners closely with Sales, Customer Success, Finance, Data / Analytics, GTM Apps and IT. What You’ll Be Doing: Own the GTM Systems Architecture Own the design and execution of the GTM operating model across Sales, Partnerships, and Customer Success Consolidate and optimize the GTM systems architecture across Salesforce, Gainsight, Common Room, and adjacent tools Ensure systems are scalable, performant, and aligned to long-term business needs · Drive Systems Execution and Delivery Own the end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics, from requirements through implementation and rollout Manage system-related projects, coordinating across Sales, CS, Ops, Data, and IT as needed to deliver outcomes Execute against a defined roadmap in partnership with GTM Operations, who owns prioritization and business process Focus on speed, quality, and reliability of delivery, ensuring initiatives are completed and adopted Build and Operationalize AI-Driven Workflows Identify, design, and implement AI-powered workflows that improve productivity, automation, and insight generation Bring high-impact use cases into production (e.g., pipeline intelligence, account signals, workflow automation) Partner with Data and Analytics teams to embed models, signals, and insights into GTM systems and workflows Integrate and Automate the GTM Stack Lead integration across core GTM tools to create seamless workflows across the customer lifecycle Eliminate manual work and reduce operational friction through automation Ensure systems support scalable execution across Sales and Customer Success Data Integrity & Governance Own system-level data structures, standards, and governance within Salesforce and adjacent tools Ensure consistency, accuracy, and usability of data across GTM systems Partner with FP&A and Analytics to ensure systems support forecasting, reporting, and performance management Vendor Management Manage relationships with key GTM technology vendors Ensure tools are optimized, cost-effective, and aligned with business strategy Evaluate new technologies, with a focus on AI and automation, to continuously evolve the GTM stack Qualifications: · 8–10+ years of experience in GTM Systems, Revenue Operations, or Sales Operations, with deep Salesforce knowledge · Proven experience owning and scaling CRM ecosystems and integrations in a B2B SaaS environment · Experience building automation and applying AI within GTM workflows · Strong systems and architecture mindset with the ability to translate business needs into scalable technical solutions · Strong process optimization experience, demonstrated ability to redesign and streamline GTM workflows across Sales and Customer Success to improve efficiency, adoption and business outcomes · Data-driven and analytically rigorous, with familiarity in tools such as Snowflake, Tableau, or similar · Strong execution orientation with the ability to manage multiple initiatives and deliver in a fast-paced environment · Excellent communication skills, with the ability to work cross-functionally across technical and non-technical stakeholders About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.