Director, Enterprise Operations

About the Team The Enterprise Operations team is the operational backbone of Global IT at DoorDash. We keep employees productive and technology running reliably across DoorDash, Wolt, and Deliveroo, owning everything from service desk delivery and hardware lifecycle management to device supply chain, financial planning, and enterprise process improvement. We're in the middle of a meaningful build: integrating three companies into a unified global IT operating model and raising the standard for how enterprise technology supports a world-class workforce. About the Role We’re hiring a Director, Enterprise Operations to lead a multi-functional team and own the performance, cost, and reliability of IT operations globally. You’ll drive the organizational integration already underway, aligning processes, vendors, and tooling across three brands, while maintaining the day-to-day operations that keep employees productive. You will report into the Head of Global IT in our Global IT organization. You’re excited about this opportunity because you will… Lead teams. Manage managers across service desk, ITAM, supply chain, business operations, and integration, and corporate AV spanning three global brands. Build the global operating model. Drive post-acquisition IT integration, cross-regional process standardization, and automation to scale IT across DoorDash, Wolt, and Deliveroo. Own performance and costs. Set and deliver on SLAs, KPIs, and budget targets, and report performance insights to senior leadership. Partner cross-functionally. Work closely with Workplace, Security, Finance, and Engineering to improve the employee technology experience. We’re excited about you because… 10+ years in enterprise IT operations, with 5+ years leading multi-functional teams across service desk, asset management, or supply chain in a global or multi-regional environment. Proven at building and scaling IT organizations, with measurable results in SLA performance, cost efficiency, or employee satisfaction. Budget and financial planning experience, including headcount modeling, vendor management, and IT cost optimization. Track record through organizational change: you’ve led IT operations through acquisitions, integrations, or large-scale transformation programs. Clear communicator with senior leaders, able to translate operational complexity into decisions and measurable outcomes. We expect this position to be filled by 8/11/26. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $204,000 — $300,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. 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