Director, Compliance Services

Role Overview Reporting directly to the GM, Commercial Compliance, the Director, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization. The Director, Compliance Services will be responsible for interpreting the evolving compliance landscape, advising customers on best practices, and ensuring the SE product is aligned to regulatory expectations and customer needs. This position is highly cross-functional—partnering closely with Implementation, Product, Sales, and Customer Success to drive excellence in delivery, strengthen customer relationships, and support business growth. Key Responsibilities Compliance & Regulatory Leadership Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations Product Subject Matter Expertise Develop and maintain an expert-level understanding of the Stakeholder Engagement product—including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows Partner closely with Product and Engineering to provide compliance input on roadmap planning, requirement definition, and release readiness Cross-Functional Partnership & Internal Enablement Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements. Customer Leadership & Relationship Management Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership Thought Leadership & Special Projects Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams Qualifications Bachelor’s degree required; advanced degree or relevant certification (HCCP, RAC, etc.) preferred Minimum 5+ years of experience in the life sciences industry in one or more of the following areas: Commercial compliance Medical or commercial operations Transparency/aggregate spend HCP/HCO engagement management Experience serving in a customer-facing or advisory role is strongly preferred Strong knowledge of U.S. and/or global laws, regulations, and industry codes governing interactions with HCPs/HCOs (e.g., OIG, PhRMA, AdvaMed, EFPIA, Sunshine Act) Familiarity with compliance technologies (e.g., engagement management, transparency reporting, CRM, workflow tools) is a plus Professional Skills Demonstrated ability to influence and lead across functions without direct authority Exceptional communication, facilitation, and presentation skills with the ability to translate complex compliance concepts into practical guidance Strong analytical and problem-solving skills; ability to identify root causes and drive resolution in complex customer environments Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously Collaborative, customer-centric mindset with the ability to establish trust and credibility quickly What we provide: Merit-based compensation – Competitive base salary plus bonus Work from anywhere – Roles are open to candidates located anywhere in the US (United States) Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave 401k+ Match Comprehensive health, dental, and vision insurance Paid Parental Leave Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development Working Conditions/Physical Demands: This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work. The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy. Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position. Notice for Colorado and Washington applicants: In compliance with applicable pay transparency laws, the expected annual base salary for this role is $150,000–$175,000, plus eligibility for bonus and benefits. MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.