Director, Collections & Recoveries

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind? Mission Lane has made a serious, sustained investment in building a best-in-class collections capability. The roadmap calls for the kind of senior operational leadership that turns that investment into results. That’s where you come in. We're looking for a career collections leader who has transformed an operation, earned credibility beyond the organizations they've worked for, and is ready to do it again, to join us as Director, Collections & Recoveries. You'll report to the VP, Collections & Recoveries and partner closely with colleagues across Analytics, Finance, and Operations. The impact you'll make: In your first year, you'll deliver a comprehensive maturity roadmap for the in-house live agent collections function and start executing against it. You'll build out the performance management infrastructure, strengthening baselines, establishing feedback cycles, and setting clear expectations at every level of the team. And you'll show early, credible progress toward substantially improving collections outcomes, with a clear plan in place for the next two years. You'll thrive in this role if: You've spent your career in collections. You're the person others call when the problem is hard, and your credibility extends beyond the organizations you've worked for. You've rebuilt or significantly transformed a collections operation before and can speak in specific terms about what changed, what you did, and what the numbers looked like after. You've led through the ambiguity of a function that's changing shape, and you didn't wait for someone to hand you a plan. You built one. Minimum Qualifications: 10+ years of progressive collections experience, with a demonstrated track record of building high-performing teams and delivering measurable results Proven ability to turn organizational objectives into structured operational plans with defined milestones, resource allocations, and accountability frameworks Experience leading collections teams, with a demonstrated ability to sustain performance standards and team engagement in a distributed environment Recognized as a functional authority in collections, with expertise and credibility that extends beyond a single organization Substantial experience leading through organizational change and transformation; a track record of driving material performance improvements in complex, high-accountability environments Deep knowledge of collections best practices, performance management methodologies, and compliance requirements in a consumer financial services context Background in an in-house collections operation, third-party collections agency, large debt buyer or national collections agency Ability to travel as required, approximately 6+ times per year (primarily Richmond, VA) Compensation: Annual full-time starting base salary range: $146,000-$189,000 This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment. About Mission Lane: Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do. In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member. Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected] . Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters. Application Integrity: Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.