Digital Service Advisor

Posted Wednesday, May 13, 2026 at 7:00 AM We’re searching for a Personal Lines Digital Service Advisor . Are you a RIBO licensed broker with at least two years’ broker experience searching for new possibilities? Westland Express Insurance Services Limited has a new opportunity for a Personal Lines Digital Service Advisor. This position is fully remote and open to candidates within Ontario. Westland Express is a part of Westland Insurance Group Ltd., a national, privately owned insurance brokerage with locations across Canada, based out of South Surrey, British Columbia. Our national ZipTenant program is Canada’s most recommended tenant insurance program that can be purchased completely online using a computer, tablet or mobile device. Expected Compensation: The expected hiring range for this role is $45,600 to $57,000 based on a 37.5-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role and internal equity. Reason for Vacancy: This posting is to fill a current vacancy on our team. Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. As a Personal Lines Digital Service Advisor with Westland Express, you’ll bring together strong technical skills and insurance knowledge to support the team and our clients in assessing and fulfilling their insurance needs. You are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem-solving and underwriting while continuously expanding your knowledge. You’re proactive in taking on more responsibilities while developing your skills to work independently. Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we’ll love You: RIBO license mandatory Minimum 2-year brokerage based personal insurance experience Post-secondary diploma or degree would be considered an asset Strong knowledge of personal lines insurance products and coverages Commitment to professional development including obtaining CAIB or CIP designation Ability to work on a rotating schedule – no weekends Once here, you'll: Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service Build and maintain strong client relationships through proactive contact via email and phone Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products Support clients in the claims process Manage and review policy renewals in a timely basis in order to maintain high levels of client retention Collaborate with co-workers and managers to develop positive and effective office procedures Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients #LI-SS1 #LI-Remote Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected]