Digital Operations Training Manager
Primary Eyecare Services is the largest not-for-profit leading provider of NHS primary and community eye care services in England.
Established over a decade ago in the North West, we now operate nationally, delivering enhanced eye care through a network of over 3,000 optometry practices, 6,500 clinicians and over 25,000 support staff.
We work with NHS commissioners and Trusts to provide accessible, high-quality eye care services in local communities, supported by teams with expertise in NHS contracting, patient support, referral triaging, telemedicine, digital operations and practice support.
About the Role
Primary Eyecare Services is recruiting for two GOC-registered Dispensing Opticians to join us as Digital Operations Training Managers.
These are two full-time, one-year fixed-term roles supporting the next phase of Primary Eyecare Services' digital training, operational readiness and practice support programme. The postholders will help optical practices, provider stakeholders and internal teams use agreed digital workflows and service processes confidently to support the delivery of enhanced optical services.
The postholders will play an important role in making digital processes practical, clear and manageable for busy optical practice teams. They will translate digital workflows, service pathways and operational processes into accessible training materials, guidance and support resources, ensuring users understand agreed workflows, role expectations and what these mean in day-to-day practice.
As GOC-registered Dispensing Opticians, the postholders will bring valuable optical sector credibility to the role. This is particularly important when working with optometrists, dispensing opticians, optical assistants, practice managers, multiples, smaller groups and independent practices.
This is not a technical system development role or a clinical leadership role. It is a practice-facing training, operational readiness and stakeholder support role focused on helping practices and internal teams use digital workflows consistently and confidently. The focus is on helping stakeholders feel prepared, informed and supported as service guidance, training materials and digital support arrangements continue to develop.
The role will work closely with Primary Eyecare Services' Digital, Communications, Clinical, Quality and Central Operations teams to ensure training is aligned with agreed service pathways, operational processes and stakeholder communication plans.
What You’ll Be Doing
- You will develop and deliver clear, practical training materials to support digital workflows across enhanced optical services
- You will translate complex system processes into simple, user-friendly guidance for practice teams
- You will deliver engaging training sessions (remote and face-to-face), adapting your approach to suit different audiences and levels of digital confidence
- You will support onboarding, webinars and readiness activity to ensure practices feel confident using digital workflows
- You will work closely with internal teams to ensure training aligns with agreed clinical, operational and digital processes
- You will provide guidance and support to practices, including multiples and independent providers, through both structured and direct engagement
- You will act as a key point of contact for training-related queries, building strong relationships with stakeholders
- You will gather feedback, identify themes and escalate risks or issues where appropriate
- You will contribute to internal guidance, knowledge resources and consistent approaches to stakeholder support
- You will continuously review and improve training materials, delivery and overall user experience
What We’re Looking For
Essential
- GOC-registered Dispensing Optician with strong optical sector knowledge and credibility
- Experience delivering training, coaching, onboarding or practice support
- Experience creating clear training materials, guidance and user support resources
- Confident working with a range of stakeholders, including practices, providers and internal teams
- Strong communication skills with the ability to explain processes clearly to different audiences
- Good understanding of enhanced optical services and busy practice environments
- Experience using digital systems to manage data, track activity and support reporting
- Well organised, with strong attention to detail and the ability to manage competing priorities
- Confident identifying issues and escalating appropriately when needed
- A collaborative approach, with a commitment to equality, diversity and inclusion
- Willingness to travel as required, including to provider sites and the Manchester office
Desirable
- Evidence of continuing professional development (CPD) in line with GOC expectations
- Experience supporting digital training, workflow guidance or operational readiness
- Experience working with multiple practice groups or train-the-trainer models
- Experience delivering webinars, remote training or digital learning content
- Knowledge of enhanced optical service pathways (e.g. CUES, MECS, cataract, glaucoma)
- Experience supporting independent practices or smaller groups
- Confident using Microsoft Office and structured digital systems
What We Offer
- Salary: £35,000 – £40,000 per annum (depending on experience)
- Working Pattern: Full-time (35 hours per week, over 5 days) on a one-year fixed-term contract.
- Location: Hybrid working within the UK, with travel to the Manchester office, provider sites and stakeholder meetings as required.
- Please note: applications from candidates based outside the UK cannot be considered.
Benefits
- Annual Leave: 25 days plus bank holidays, increasing to 30 days with service
- Pension: Up to 5% employer contribution
- Health & Wellbeing: Sick pay, critical illness cover and Employee Assistance Programme
- Family Support: Enhanced family leave and paid compassionate leave
- Flexible Benefits: Electric car scheme and Cycle to Work scheme
- Discounts & Perks: NHS Blue Light Card and employee recognition awards
- Development: Ongoing training and development opportunities
- Performance: Performance-related pay
Application Instructions
To apply, please submit your up-to-date CV, with a cover letter included as the first page outlining your professional background and your motivation for applying.
Please include details of your current GOC registration and any relevant experience in training, practice support, digital workflow guidance, operational readiness or enhanced optical services.