Digital Library Support Specialist

Employment Type: Full Time (35 hours per week) Duration: Continuing Remuneration: Level 7 from $113k + 17% superannuation & leave loading Location: Kensington NSW (Hybrid Flexible Working; not remote-only) Why your role matters UNSW Library is a leading and innovative academic library that enriches and advances the education, research and societal aspirations of the UNSW community through barrier-free access to knowledge, information services and spaces. The Digital Library Support Specialist works within the Digital Library Initiatives team in the Library. The team manages, maintains, and develops the applications that underpin the online delivery of scholarly information resources and online services provided by the Library to the UNSW community. The team supports vendor hosted products, including the Library’s Services Platform, the Digital Collection management system, authentication and other Library systems. The team engages with product vendors and works with other Library units to ensure that these platforms deliver a client-focused experience to staff and students. The team configures and maintains interoperability with other systems and applications, including enterprise systems at UNSW, ensuring that all systems comply with cyber security requirements. The team innovates new solutions utilising Library systems to enhance the Library’s capabilities to meet client needs. About You: A curious, adaptable and open-minded professional who thrives at the intersection of technology and people. Preferably have experience working in a technology-related role in either Libraries or Higher Education. Have broad high-level technical skills in e.g. server communication protocols and APIs, scripting, web technologies, structured data, Cloud platforms, AI, interoperability standards and protocols, metadata standards, and analytics. Open to technical pivots when required and enjoy problem-solving in a changing environment. Value collaboration and communication and working closely with diverse teams across the Library, and other stakeholders including IT departments and vendors. Take the time to understand workflows, pain points, and user needs (staff and students) and ideate solutions to improve systems and processes. For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: Flexible working options. Career development opportunities. 17% Superannuation contributions and additional leave loading payments. Additional 3 days of leave over Christmas period. Discounts and entitlements (retail, education, fitness). For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits How to Apply: Submit your application online by Tuesday 23rd June 2026 with your resume and a cover letter outlining your interest for the role. In the application form, you’ll also be asked to answer the following criteria questions: Tell us about a time you worked with a range of stakeholders to understand their needs and deliver an improved workflow, system, or solution. In your response, describe how you communicated with both technical and non-technical audiences, managed differing perspectives, and what outcomes were achieved. Describe an example that demonstrates your high-level analytical and problem-solving skill. How did you investigate and solve a complex issue, and what guided your decision-making? Get in Touch: Gaith Bader Associate Director, Digital Experience and Innovation [email protected] Please apply through the application portal and not via the contact above. Sponsorship is not available for this role, valid Australian working rights are required on application. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff