Digital Community Manager - Freelance, Remote

About the Client Our client is a fast-growing AI company focused on building efficient, adaptive intelligence that learns continuously and serves diverse, real-world use cases. They believe AI should adapt to people—not the other way around—and are building systems and interfaces that make that possible. The company supports a global user community and is expanding its community programs as they scale. Why does this role exist? This role exists to build, grow, and support a global user community—primarily on Discord—by fostering a welcoming, responsive, and organized environment. The Digital Community Manager will act as a bridge between users and internal teams: acknowledging questions, triaging technical issues, and surfacing insights to improve user experience. As the community expands, this role will also help create scalable processes and support events that drive engagement and growth. The Impact you’ll make Community Management & Engagement Build, moderate, and nurture community spaces (primarily Discord) Respond to user questions and discussions promptly and professionally Foster an inclusive environment and maintain relationships with active contributors Communication & Content Draft and publish announcements, updates, and community posts for large groups Translate product changes into clear, user-friendly communication Highlight user projects, wins, and feedback to strengthen community identity Issue Handling & Feedback Loop Acknowledge and triage technical questions; escalate clearly to internal teams Track recurring issues and organize feedback into actionable insights Maintain logs of inquiries, resolutions, and follow-ups Events & Community Growth Support and help organize meetups, hackathons, office hours, and live sessions Collaborate with external groups (developers, universities, communities) to expand reach Assist with event promotion, logistics, and post-event engagement Operations & Process Improvement Build simple, repeatable systems to manage community interactions at scale Identify activity patterns and recommend improvements to tooling and workflows Work cross-functionally to improve user experience and community health metrics Skills, Knowledge and Expertise Required: 2–3 years of community management experience (online or offline: Discord/FB groups/forums, co-working spaces, student communities, etc.) Strong written communication skills for large group engagement Experience managing or participating in online communities (preferably Discord), including moderation and basic tooling Proven ability to handle high-volume communication, prioritize effectively, and stay organized Willingness to work weekends and align to 9am–5pm EST hours; ability to acknowledge and triage technical questions Your superpowers are... Technical: Discord administration/moderation basics; Google Workspace; social/community platforms (forums, X); comfort with internal tracking tools for feedback and comms; event coordination Soft skills: Empathetic, approachable, and friendly communicator; crisp writing and summarization; strong ownership and follow-through; de-escalation and conflict handling; process-minded with excellent organization and prioritization; comfortable in fast-paced, evolving environments Nice-to-haves: Customer support experience; familiarity with developer/technical communities; basic understanding of AI tools/datasets/building with AI WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. Internet speed of at least 40MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home You should apply if... You love building welcoming communities and making people feel heard and supported You excel at managing many conversations at once and staying organized without dropping threads You’re proactive, responsive, and comfortable acting as the connective tissue between users and internal teams You thrive in a fast-changing environment and enjoy improving processes as you go You’re open to weekend coverage and excited to support a global community What to expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: 40 hours per week 9am-5pm EST, 5 days a week, but works on the weekends Compensation: $7 per hour No benefits package included Benefits