Developer Support Agent – Arabic Market - TPPT

Developer Support Agent – Arabic Market - TPPT Workster is partnering with a global tech solutions leader to hire motivated and detail-oriented Developer Support Agents. This role focuses on supporting one of the world’s most prominent digital platforms, helping developers resolve issues and succeed with their applications. If you’re tech-savvy, solution-focused, and fluent in Arabic and English, this is a great opportunity to build your career in a hybrid work setting in Lisbon. As a Developer Support Agent , you will provide high-quality support to developers using a major global app ecosystem. You’ll assist with resolving technical issues, managing policy appeals, and maintaining a consistent and informative communication style. This support is delivered via email and chat only . Your Role Handle escalations and appeals from developers regarding actions on their apps Conduct detailed research and provide clear, accurate summaries to developers and internal teams Review and curate documentation; ensure data accuracy and policy alignment Become an expert in platform policies and demonstrate strong empathy for developer needs Communicate complex technical issues in a clear and concise manner Multitask and make sound decisions in a fast-paced, tech-driven environment Collaborate with internal teams to drive improvements and ensure timely issue resolution Review documentation and content for public-facing developer guidance Your Qualifications Fluency in Arabic (C1+) and English (B2+) Previous experience in customer support or technical support is preferred Strong communication and writing skills Excellent attention to detail and analytical mindset Comfortable with multitasking and complex problem-solving Ability to quickly grasp new tools and technologies Based in Lisbon or open to relocation Open to hybrid work (office located in Lagoas Park, Oeiras) The Offer Initial temporary contract with the opportunity for long-term extension Full training program (20 days), provided in English Hybrid work model with office days at Lagoas Park (18km from Lisbon) Modern and supportive working environment Private health insurance from day one Meal allowance via card, valid in restaurants, cafés, and supermarkets Career development opportunities with a global tech support leader Standard Portuguese employment benefits, including paid holidays and compensation days for public holiday shifts