M&S (which stands for Management and Solutions) was conceived in 2002 with the vision of creating highly effective teams of elite consultants to deliver strategic process and technology solutions to enterprise organizations across the US. Our commitment to delivery in complex environments and long-term customer success has merged process and technology into innovative solutions, established deep pockets of expertise, and enabled innovative transformation for evolving businesses.
We have intentionally cultivated steady growth focused on being approachable and helpful to our dearly valued clients and closely cared-for employees. M&S people simply “care hard”, and this reflects in our work products, our interactions, and our culture.
Job Description:
The Developer II develops, prototypes, and tests Salesforce CRM integration solutions for a federal contact center program. This mid-level role independently resolves production support issues, supports application integration, and contributes to the design and implementation of scalable technical solutions.
Clearance Required:
Tier 2 Security Clearance (formerly NACI) — must be active at time of call order issuance. The Salesforce integration team must already possess this clearance at the point of program award to allow for a smooth and expedited transition. Strong technical qualifications alone are not sufficient - an active clearance in hand is required.
Key Responsibilities:
Develop, test, debug, implement, and document moderately complex Salesforce integration programs
Develop and prototype solutions supporting Salesforce integration with the cloud-based contact center platform, including IVR and Knowledge Management systems
Support CTI integration to display caller-relevant information and enable screen pop functionality in the CRM
Research and analyze existing systems and program requirements
Resolve production support problems independently
Create interfaces for data capture, table population, and application code development
Conduct quality assurance activities including peer reviews
Support UAT and go-live activities
Attend scheduled and ad hoc meetings as required
Adhere to established milestones and project deadlines
Minimum Qualifications:
Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
3–5 years of relevant professional experience; minimum 4 years of experience within the scope of the contract
Proficiency in Salesforce architecture, integration patterns, and APIs
Experience with contact center technologies and integration platforms
Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
Work Environment Requirements:
Hardwired internet connection via ethernet cable required
Minimum 25 Mbps download / 5 Mbps upload internet speed
Private, secure work area
All sensitive information must be kept private and secure at the remote location
*This is a remote position.
All candidates must hold a current Tier 2 GSA Security Clearance (formerly NACI) at the time of call order issuance. This is a hard, non-negotiable requirement. Candidates who do not already possess this clearance will not be considered.
*M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.