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WEEKEND SHIFTS ONLY! Desktop Engineer | £40,000 - £45,000 | Fully Remote | MSP | Sat-Mon (7am-7pm) This is a fantastic opportunity for an engineer seeking a condensed working week while maintaining exposure to modern cloud technologies and enterprise infrastructure. Key Responsibilities Act as a senior technical escalation point for incidents, service requests, and infrastructure issues. Investigate and resolve complex problems across cloud and on-premises environments. Take ownership of major incidents, coordinating resolution activities and ensuring effective communication throughout. Conduct root cause analysis and implement long-term corrective actions to reduce repeat issues. Review, plan, and implement technical changes within customer environments. Collaborate with project and engineering teams to support deployments, migrations, and service improvements. Create and maintain high-quality technical documentation, operational procedures, and knowledge articles. Support continuous improvement initiatives across service delivery and technical operations. Assist colleagues with technical mentoring and knowledge sharing. Identify opportunities to enhance customer environments through improved technology, security, or operational practices. Technical Skills & Experience Essential: 4+ years' experience in a senior support, infrastructure, cloud, or systems engineering role. Strong knowledge of Microsoft Azure administration and support. Experience supporting hybrid cloud and on-premises environments. Active Directory administration and identity management. Microsoft Exchange Online and/or on-premises Exchange. Microsoft Intune and endpoint management solutions. Conditional Access and modern Microsoft security technologies. VMware virtualisation platforms. Storage infrastructure and SAN technologies. Experience managing infrastructure changes and technical governance processes. Desirable: Microsoft Azure Administrator certification (AZ-104) or equivalent practical experience. VMware certification or advanced VMware administration experience. Experience supporting infrastructure projects, migrations, and cloud adoption initiatives. Familiarity with backup, disaster recovery, and business continuity technologies. WEEKEND SHIFTS ONLY!