As the
Delivery Manager - Transportation,
you will have shared responsibility for the day-to-day relationship with one transportation agency program. This includes managing delivery of tolling system components and monitoring ongoing tolling operations to ensure client satisfaction through excellence in every interaction. You will also work cross-functionally with multiple internal teams to ensure accurate, on-time delivery of all services for your assigned programs.
Responsibilities
Manage Program Delivery:
Oversee the end-to-end delivery of services to clients or customers, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
Client Relationship Management:
Build and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions, escalations, and issue resolution.
Service Performance Monitoring:
Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
Team Management:
Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
Service Reporting:
Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
Contract Management:
Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization's capabilities and resources.
Vendor Management:
Manage relationships with third-party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
Risk and Compliance:
Identify, assess, and manage service delivery risks, ensuring contract compliance.
Requirements
Have at least seven (7) years of experience working in a delivery management role, or at least three (3) years of experience working in a delivery management role and a bachelor’s degree in business administration, engineering, information technology, or a related field.
Have experience in the tolling industry or a related transportation field (transportation technologies, Intelligent Transportation Systems (ITS), etc.).
Demonstrate familiarity with tolling industry technologies, systems, and software.
Possess strong leadership and people management abilities, with experience managing and motivating teams.
Exhibit analytical and problem-solving skills to identify issues, analyze data, and drive process improvements.
Have a results-oriented mindset focusing on customer satisfaction and service quality.
Demonstrate excellent communication and interpersonal skills to interact with clients, stakeholders, subcontractors, and cross-functional teams effectively.
Be proficient with the MS Office Suite, including Microsoft Project.
Have dependable transportation and the ability to travel to client locations as needed.
Preferred
Possess knowledge of project management methodologies and tools.
Have a Project Management Professional (PMP) certification.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Hybrid work:
Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits:
Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings:
We will support you as you save for your future.
Employee Discounts:
We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities:
We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training:
Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off
: We provide attractive paid time off packages designed for you to enjoy your
life away from work.
Great Work Environment:
We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,659 - $106,050.