Delivery Manager

At DotCollective, our Delivery Managers are the heartbeat of execution, the bridge between our merchants’ ambitions and our squads’ ability to make them real. You’ll lead your squad operating as both their strategic delivery partner and internal squad leader. You’ll work across projects and ongoing support for merchants, ensuring their goals are achieved. You’ll be the face of delivery for these merchants, building trust, driving results, and executing both the roadmap and the squad to deliver sustained impact. Supported by a Delivery Lead, you’ll balance big-picture outcomes with hands-on squad management , ensuring every initiative runs efficiently, profitably, and with precision. This role is designed for scale, focus, and deeper merchant partnerships. Core Responsibilities Client & Relationship Management Act as the primary delivery contact for several key merchants. Build long-term, trusted relationships, being embedded in the merchant’s day-to-day and quarterly planning. Partner with client stakeholders (eCommerce, Marketing, Retail, and Tech) to align goals, priorities, and budgets. Anticipate needs before they arise, identifying risks, opportunities, and moments to add value. Squad Leadership & Operations Lead your delivery squad of developers, technical leads, and a delivery lead. Oversee squad performance, scheduling, capacity, and profitability. Ensure clarity across sprint planning, QA, releases, and client communication. Maintain high delivery confidence, balancing timelines, scope, and quality. Review budgets weekly and ensure billable targets are met across the team. Strategic & Commercial Growth Own the rollout of the merchant’s annual roadmap and quarterly plans . Report on performance, trading metrics, and delivery outcomes. Provide ecommerce performance consulting to merchants to augment there own teams. Identify opportunities to grow accounts through new initiatives, strategy sessions, and proactive recommendations. Collaborate with the Strategy and Design teams to introduce service expansions. Drive commercial growth through increased resource utilisation and expanded services. Delivery Governance & Quality Manage projects for merchants from discovery to launch. Partner with your Delivery Lead to ensure: Tasks are organised, estimated, and prioritised correctly. QA and deployment processes follow DotCollective’s delivery standards. Documentation, project reports, and roadmaps are maintained. Maintain alignment with internal processes outlined in the Delivery Handbook, ensuring every project, support pack, and sprint meets our delivery benchmarks. Team Coaching & Culture Mentor and support your Delivery Lead and squad members, promoting proactive communication and accountability. Uphold DotCollective’s culture of relationships, reliability, results and excellence . Drive engagement through retros, quarterly reviews, and team days. What You’ll Bring Experience in enterprise project management & account management within an agency environment. Deep understanding of Shopify and eCommerce delivery. Strong commercial and operational awareness, managing time, budget, and margin levers with confidence. Excellent communication and relationship-building skills across technical and non-technical teams. Experience leading cross-functional squads or client portfolios. A balance of empathy and assertiveness, able to coach teams and guide clients toward the right outcomes. Working Model Full-time, permanent role within a dedicated squad Hybrid / remote-first with in-person collaboration as required Why work with us? Flexibility & Autonomy : We trust our team to work in ways that suit them best - outcomes matter most. Career Growth : Shape the future of eCommerce and grow your expertise within a forward-thinking team. Engaging Work : Work on exciting projects for some of the biggest names in retail, solving real-world challenges.