Delivery Lead

About Aiwyn Who is Aiwyn and what do we do? Aiwyn is building the operating layer for accounting firms — automating the workflows that sit between client engagement and getting paid. Our platform spans Payments, Engagements, and Practice Management, and we're deploying it inside some of the most respected accounting firms in the country, including Big 4 and Top 25 firms. About the Role The Delivery Lead is the Directly Responsible Individual for Aiwyn's most complex, high-stakes customer implementations. Where an Implementation Specialist owns a single-firm, defined-scope deployment, the IPM owns programs — rolling M&A playbooks, multi-phase enterprise rollouts, and multi-product deployments that span quarters and involve multiple internal teams and firm-side stakeholders simultaneously. This role sits at the center of Aiwyn's Advanced Implementation delivery model, leading a cross-functional trio alongside a Solutions Architect and Implementation Engineer. The IPM is accountable for the overall success of the program — scope, timeline, delivery quality, and customer confidence — while coordinating execution across every workstream. This is not a coordination role. It's an ownership role. The success or failure of the program lands here. What You'll Own Program Ownership & Delivery Leadership Own the end-to-end success of complex, multi-product customer implementations. Develop and maintain comprehensive program plans that coordinate multiple workstreams, phases, and product deployments. Ensure all implementation activity stays on schedule, on scope, and aligned to delivery objectives. When something threatens the program, you see it first and act on it. Cross-Functional Leadership Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function without direct authority over the success of the project. Coordinate across Implementation, Product, Engineering, Customer Success, and Support to ensure nothing falls through the cracks between teams. Customer & Executive Engagement Serve as the primary delivery leader for enterprise customers throughout the implementation. Facilitate executive-level conversations on program progress, key decisions, and delivery strategy. Manage escalations with clarity and composure. Maintain customer confidence even when the program is under pressure. Scope & Risk Management Own scope integrity across the program — identify scope creep early, manage change control, and communicate tradeoffs to both the customer and internal leadership. Maintain a live risk register. Surface risks before they become fires and drive resolution with urgency. Solution Coordination Partner closely with the Solutions Architect to ensure the proposed solution is being executed as designed. Ensure the Implementation Engineer has what they need to execute technical workstreams on time. Identify misalignment between design and execution early and drive it to resolution. Workflow Solutioning & Product Expertise Serve as a product expert and trusted advisor to the customer throughout the implementation — not just a project coordinator. When a customer's existing workflows need to change to get the most out of Aiwyn, you lead that conversation. You understand the product deeply enough to guide firms on how it should be configured and used, translate their operational requirements into the right implementation approach, and push back constructively when a requested workflow runs counter to how the product is designed to work. Customers should leave every session with you having a clearer picture of both what they purchased and how to make it work for their firm. Ongoing Program Cadence Establish and own the operational rhythm of the program — weekly syncs, milestone reviews, status reporting, and executive readouts. Keep all stakeholders informed without creating meeting overhead that slows the team down. What We're Looking For You've managed complex, multi-workstream implementations before — the kind where the org chart on the customer side has multiple layers, the technical environment has real constraints, and slipping a milestone has downstream consequences you have to manage carefully. You know the difference between running a project and running a program, and you operate naturally at the program level. You lead through influence. You don't have direct authority over the Solutions Architect or Implementation Engineer, but you set the pace, hold the standard, and create the conditions for the trio to do their best work. People follow your lead because you're organized, decisive, and clear — not because of your title. You're an exceptional communicator. Executive-level customers trust you because you tell them the truth, you don't spin, and you always know where the program stands. Internally, your updates are crisp, your asks are specific, and your escalations come with a point of view on how to resolve them. You're structured but not rigid. Programs at Aiwyn don't always go according to plan — product gaps, customer readiness issues, and technical surprises are part of the reality. You know how to adjust without losing control of the program, and you're comfortable making judgment calls in ambiguous situations. You understand the technical layer well enough to hold the implementation engineer accountable and to have credible conversations with EPD when something needs to be escalated. You don't need to build an ETL flow, but you need to understand why one is taking longer than planned and whether that's acceptable. Qualifications 6+ years in implementation, program management, or professional services delivery at a SaaS or enterprise software company Proven experience managing multi-phase, multi-stakeholder implementation programs — not just individual projects Strong track record of executive-level customer communication and relationship management in a delivery context Experience coordinating cross-functional delivery teams without direct management authority Familiarity with technical implementation concepts — data migration, system configuration, integration architecture — sufficient to hold technical workstreams accountable PMP, PgMP, or equivalent program management certification is a plus, not a requirement Prior experience in accounting technology, fintech, ERP, or practice management software is a meaningful differentiator Why Aiwyn The firms we serve — including some of the largest accounting organizations in the country — trust Aiwyn with some of their most consequential operational changes. As an Implementation Program Manager, you'll be the person they trust to make those changes land. You'll have real ownership, high visibility, and the opportunity to shape how Aiwyn delivers at enterprise scale as the company continues to grow. Benefits and Perks The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. Other benefits include: Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. Remote - work-from-anywhere culture Flexible PTO World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. Stock options - every Full Time Employee has ownership in Aiwyn's future and success. 401(k) matching Our Values: Relentless by Design Owners not Renters Trust at the Core Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa