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Job Type
Full-time
Description
Summary
The Default Foreclosure Claims Specialist is responsible for managing the end-to-end claims lifecycle and overseeing property preservation servicing activities within a mortgage servicing environment. This role ensures compliance with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA), CFPB regulations, and applicable state and federal requirements. The position partners cross-functionally to maximize claim recoveries, control costs, mitigate risk, and ensure properties are maintained in accordance with investor and regulatory expectations.
This is a fully remote position. We are looking to fill this position in one of the following states that we have offices in: AR, FL, IA, KS, MI, MO, NE, OK, TN, TX.
Key Responsibilities
Claims Management & Recovery
Manage the full lifecycle of foreclosure and default-related claims, including preparation, submission, tracking, reconciliation, and resolution.
File and monitor claims with investors, guarantors, and insurers (FHA/HUD, VA, USDA, PMI, Fannie Mae, Freddie Mac).
Ensure timely filing and follow-up to prevent curtailments, denials, or lost recoveries.
Audit and validate claim calculations, including principal, interest, advances, fees, and allowable costs.
Conduct root cause analysis on denied or curtailed claims and implement corrective actions.
Research and resolve claim exceptions, deficiencies, and appeals, including supplemental claims as needed.
Reconcile claim proceeds and ensure accurate system and general ledger posting.
Property Preservation & REO Oversight
Oversee property preservation and REO servicing activities to ensure compliance with investor guidelines, CFPB regulations, and state/federal laws.
Compliance, Risk & Controls
Ensure adherence to agency, investor, and regulatory requirements (FHA, VA, USDA, FNMA, FHLMC, CFPB).
Identify, document, and escalate compliance risks, servicing errors, and control gaps.
Maintain thorough, audit-ready documentation supporting all claim and preservation activities.
Collaboration & Operational Excellence
Serve as a subject matter expert (SME) on default claims processes and property preservation requirements.
Gather required documentation and resolve discrepancies impacting claims or property expenses.
Track, analyze, and report performance metrics, including recovery rates, curtailments, timelines, and vendor effectiveness.
Identify trends and recommend process improvements to enhance efficiency, compliance, and financial outcomes.
Assist in development and maintenance of procedures, workflows, and training materials.
Requirements
Qualifications
3–6+ years of experience in foreclosure claims and property preservation.
Strong working knowledge of:
Agency/government claims (FHA Part A/B, VA, USDA)
GSE requirements (Fannie Mae, Freddie Mac)
Property preservation and REO guidelines
Experience with mortgage servicing platforms (e.g., MSP/ICE).
Advanced proficiency in Excel and data analysis.
Skills & Competencies
Strong analytical and root cause problem-solving skills
Deep understanding of investor guidelines and compliance requirements
High attention to detail, accuracy, and documentation standards
Ability to manage multiple deadlines and priorities in a fast-paced environment
Effective communication and cross-functional collaboration
Process improvement mindset with focus on risk mitigation and cost control
Preferred Qualifications
Direct experience with GNMA (FHA, USDA, VA) Foreclosure Claims
Claims audit, QC, or regulatory exam support experience
Advanced Excel (pivot tables, lookups, data validation)
Key Performance Indicators (KPIs)
Claim filing timeliness and accuracy
Claim recovery rate and loss severity reduction
Curtailment and denial rates
Property preservation cost control vs. investor limits
Vendor performance and SLA adherence
Audit/QA results and compliance scores