Deduction Specialist

BUILT ON FLAVOR. FUELED BY PEOPLE. What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it. With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships . Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. About the Role: As a Deduction Specialist at Kinder’s, you will be responsible for managing large volumes of incoming customer deductions. You’ll investigate, analyze and resolve deductions for as assigned group of customers. The deduction balance is an integral piece of the Company Trade Expense Accrual, so accuracy and timeliness are critical. Key Responsibilities Include: Provide support to the cash and deduction processes. The DS has broad scope and will support multiple customer portfolios, to include a high number of customer accounts. Promotional deduction management and resolution to ensure deduction aging remains within company guidelines ( i.e. < 60 days). Maintain trend reporting in support of meeting target metrics and current uncleared deduction balance, identify issues and take appropriate actions to include engaging stakeholders to assist in resolving issues. Effectively craft customer and sales communications to communicate results and address issues. Support the clearing of non-promo deductions while assisting in identifying trends to help address issues causing the deductions. Navigate customer portals to retrieve/request appropriate deduction backup. Collaborates cross-functionally to streamline deduction clearing process. Other duties as needed. What You Bring To The Table: Comprehensive knowledge of customer payment and deduction practices including company cash and deduction policies, to support accurate decision making across all customer portfolios. 2+ years of experience in accounts receivable or collections (or equivalent education). Excellent communication skills, both verbally and in writing. Proficient with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). Demonstrated analytical and problem-solving skills. Strong planning, organizational skills and attention to detail are a must , as well as devotion to seeing tasks through to completion. Motivated self- starter that requires little direction or oversight with a proven ability of problem solving, managing multiple priorities simultaneously and time management. Team player that works well cross functionally and seeks to collaborate across the organization. A commitment and passion for being an active participant of our fast-paced, growing company with the ability to adapt and reprioritize quickly. Strong interpersonal skills. Preferred Skills and Qualifications: BS/BA degree (or equivalent work experience) Proficiency in Trade Promotion Management Systems, preferably Exceedra Experience in Consumer-Packaged Goods Industry Location and Travel: The position will be based onsite in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Fridays are flex days with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them. Pay Transparency: The expected starting salary range for this role is $105,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. SEASONED FOR SUCCESS: No two days here are the same. We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. We believe our job is to take smart risk, not to eliminate risk. We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them. BENEFITS THAT BRING MORE TO THE TABLE: We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process. OUR RECIPE FOR BALANCE: We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments. WHERE EVERY INGREDIENT MATTERS: Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at [email protected]