Mission Statement
We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers
Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions
The Specific behaviors and skills we care about most are Integrity, innovation, Collaboration, Empathy and Excellence.
Summary
The United States based Decision Tree Scheduling Designer is responsible for analyzing scheduling workflows within Epic Cadence, translating operational requirements into accurate, user-friendly scheduling decision trees, and ensuring all logic aligns with client expectations, Epic standards, and internal quality guidelines. This role focuses exclusively on scheduling-based decision trees and requires strong analytical, communication, and documentation skills, along with Epic certification.
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Key Duties:
Analyze patient scheduling workflows to identify required logic pathways.
Design and maintain scheduling-focused decision trees within Epic Cadence.
Collaborate with internal stakeholders and client SMEs to gather requirements and validate workflows.
Translate operational guidelines—including Epic Cadence workflows—into clear, structured logic.
Utilize approved tools to create, update, and optimize decision tree logic.
Conduct branch-level testing to identify errors, inefficiencies, or missing steps.
Maintain documentation, changelogs, and version control for all logic updates.
Partner with Training and QA to ensure decision trees support accurate agent performance.
Provide support during Go-Live, Grad Bay, and stabilization, troubleshooting logic issues as needed.
Ensure workflows comply with HIPAA, client standards, and internal quality requirements.
Identify opportunities to streamline scheduling processes and improve agent efficiency.
Maintain communication with Operations, PMO, IT, and client partners regarding updates, risks, and required changes.
Support post-Go-Live workflow adjustments to maintain accuracy as client needs evolve.
Note:
Duties, responsibilities, and activities may change at any time with or without notice.
Candidate Requirements:
Minimum of 3 to 5 years of experience designing scheduling decision trees or workflow logic.
MUST be Epic Cadence certified and hold the Epic Decision Tree Badge.
Comfortable leading design session meetings and presenting to groups including physicians, directors, and client leadership.
Ability to travel periodically for client meetings, onsite workflow validation, or training sessions.
Experience with workflow design, process mapping, or logic modeling.
Familiarity with healthcare scheduling operations preferred.
Strong analytical and critical-thinking skills with high attention to detail.
Excellent communication, documentation, and organizational abilities.
Ability to collaborate effectively across departments and client teams.
Capable of managing multiple projects and deadlines simultaneously.
RelateCare is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.
Job Type: Full-time
Benefits:
401(k)
Health insurance
Paid time off
Wellness program
Work Location: Hybrid remote in Brecksville, OH 44141