Data Consultant - Customer Success

About us We are a fast-growing team on a mission to reimagine the analytical workflow and make data accessible to all. The Count canvas combines the power of a data notebook with the collaborative workflow of digital whiteboards. We're often referred to as the "Figma for data" because of the way Count transforms the way data teams work and communicate with the wider business through greater transparency and trust. We launched in September 2022 and some of Europe's fastest-growing startups such as Cleo, BeautyPie, TooGoodToGo and Bumble have joined us as customers. What you'll do This isn't your typical customer success role. You'll be joining a small, growing team of data consultants doing a mix of deep technical work and commercial conversations. One day you're designing and implementing a data model for a customer; the next you're talking through how Count can deliver more value for their business; the next you're experimenting with a new agentic workflow that makes your whole team more effective. If you love technology, love talking to people, and get as much satisfaction from closing a deal as solving a complex technical problem, this could be the role for you. Analytics comes naturally to you. You don't shy away from a challenging technical problem, whether that's debugging a data integration, implementing a model from scratch, or helping a customer rethink their analytical workflow. You're equally comfortable in a commercial conversation, articulating value, spotting opportunities to grow a relationship, and contributing directly to revenue generation. This is a generalist role that demands real technical depth and commercial awareness. For the right person it's a genuinely exciting and unusual place to be. Your responsibilities will include: Customer Success: Nurture existing customer relationships, proactively spotting opportunities to help them get more value from Count. New Business and Demos: Conduct demos for prospective customers, nurture new relationships, and design and facilitate proof of concepts that demonstrate the full value Count can bring to an organisation. Commercial Ownership: Lead commercial conversations with customers, owning revenue generation through renewals, expansions, and upsell opportunities. Onboarding and Implementation: Guide new customers through onboarding, getting stuck in technically to design and deliver a successful implementation of Count that works for their organisation. Analytical and Agentic Solutions: Design and implement analytical and agentic solutions within Count, helping customers move beyond static dashboards towards more intelligent workflows. Customer Feedback and Advocacy: Collect and analyse customer feedback to surface trends and product opportunities, advocating for customers' needs internally. Internal Collaboration: Work closely with our GTM and product teams, feeding in customer insight to shape how Count develops. Team Productivity: Identify and implement ways to make our team more effective, particularly through AI workflows. Experiment, build, share what works. Customer Communications: Contribute to customer-facing communications including product messaging, webinars, and customer support. Requirements If the above sounds like you, we'd love to hear from you. The key things we look for: Strong analytical experience with SQL (Python a bonus) Customer-facing experience in customer success, consulting, support, or training Comfortable in commercial conversations, whether that's renewals, expansions, or value conversations with customers Have excellent communication and interpersonal skills, with a knack for building rapport with people Proven analytical and problem-solving skills to understand customers' challenges, troubleshoot issues, and propose effective solutions Strong collaboration skills to work effectively with cross-functional teams, including sales, product development, and engineering, to drive customer success A high level of self-motivation and resilience A desire to learn and grow in a fast-paced startup environment Our interview process will cover: An initial conversation so you can ask any questions you have about Count and we can learn more about your experience and interests A deeper dive call with members of our Customer Success team A practical, analytical exercise using Count, and a subsequent call to discuss the work with the Customer Success team. A final meeting with our founders & wider team The interviews are virtual. The last one can be London-based depending on your location. Life at Count Count is a hybrid working company. We use our London office as a base to meet and collaborate regularly, so a commutable distance to London is preferred. That said, we believe great work can happen anywhere and are happy to consider candidates from further afield across Europe, South America or eastern United States (+/- 6 hours of London). Our work is important to us, and we know we work best when we actively maintain a good work-life balance. We're backed by some of Europe's top technology investors allowing us to offer a competitive employment package. Some of the benefits of working at Count include: Competitive salary, pension and share options Flexible working hours 28 days of holiday (plus public holidays) Private health care Generous parental leave An annual working from home allowance Quarterly meetups with the team to relax and brainstorm, each time in a different city We care a lot about building a kind, thoughtful, inclusive team and welcome people from all backgrounds, experiences, and identities. If the role excites you, we want to hear from you.