Data Analyst, Operations & Quality

Description WELLTOWER – REIMAGINE REAL ESTATE WITH US At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. JOB SUMMARY We are seeking a commercially aware and detail-oriented Data Analyst to support governance, regulatory oversight, and performance improvement across our UK care home portfolio. This role sits within the Operations & Quality Team at Welltower UK to ensure quality & risk data is effectively processed, analyzed and reported on. This role will play a critical part in strengthening quality assurance frameworks, enhancing regulatory compliance, and providing Senior Leadership with clear, data-driven insight to inform strategic decision-making. Reporting to the Senior Operations and Quality Manager, you will be responsible for designing and delivering robust analytics and reporting that support regulatory compliance, risk management, and continuous improvement initiatives. KEY RESPONSIBILITIES develop and maintain regulatory and quality dashboards designed to identify regulatory & quality risks across a large UK care home portfolio, including benchmarking cross sector quality performance. Collect, process and analyze quality data and regulatory outcomes from care home operators and create and prepare reporting as needed, including tracking and trending across event types, geographies, and operators. Monitor key compliance metrics such as safeguarding, incidents, complaints, and clinical risk data. Identify emerging risks and performance trends, conducting root cause and variance analysis as needed. Utilize existing tools to create systems for improvement of quality-of-care tracking and follow-up, including creating processes with actionable data for underwriting and strategic decision-making. Provide clear, evidence-based insights and recommendations to Senior Leadership and stakeholders. Extract and analyse data from care systems, improve reporting automation, and ensure data accuracy and quality oversight. Develop and enhance the analytical capabilities within Welltower’s UK Operations & Quality function to provide actionable insight into operator quality performance that drives operational priorities. This is an opportunity to contribute to a high-performing organisation committed to operational excellence and regulatory integrity within the UK care sector. Applications are invited from candidates who are motivated to apply analytical expertise in a purpose-driven, commercial environment. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. COMPETENCIES Knowledge of the care home industry and UK regulatory requirements. An understanding of the real estate industry is desirable. Strong verbal and written communication skills and ability to comprehend, analyze and interpret complex information. Strong organizational, analytical, and technical skills, including attention to detail. Strong interpersonal and presentation skills and ability to effectively communicate across departments with all level positions. Ability to self-motivate and work in a dynamic environment. Advanced Excel capability and experience with BI tools (e.g., Power BI, Tableau). Expert knowledge of data sources, tools and analytical methods and a track record of applying them. Strong analytical and problem-solving skills. SQL or database querying experience. Experience of developing data systems to deliver actionable insights that drive operational strategy. Ability to coordinate and own a process end to end. Team player with a positive and professional attitude. TRAVEL This is a remote role with regular travel to the UK London office. MINIMUM REQUIREMENTS Experience: At least 3 years’ experience with data programming software and quality risk analysis in a health and social care setting. Education: Bachelor’s degree in relevant field required ABOUT WELLTOWER Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet