Data & AI Operations Manager

About the team Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across Legal & Compliance. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission. About the role As a Data & AI Operations Manager, you will own and drive how Legal & Compliance leverages data and automation. Your work will directly impact the speed, quality, and reliability of our processes, enabling teams to make better decisions and focus on high-value work. You will collaborate with stakeholders across Legal & Compliance, Operations, Data Engineering, and AI Engineering to prioritize opportunities, define success metrics, and deliver production-grade capabilities with measurable impact. You Will Get To Lead stakeholders through process mapping and operational improvement, prioritizing opportunities for automation and analytics based on impact, risk, and feasibility Own the design, build, and iteration of low-code and AI-enabled workflows using tools such as n8n (a low-code automation platform), Zapier, and OpenAI Agent Builder. Translate business needs into reliable, production-grade automations, including exception handling and human-in-the-loop checkpoints. Develop and maintain evaluation sets, define quality thresholds, and run A/B tests to measure AI workflow performance. Integrate automation into dashboards and reporting, ensuring trusted, timely, and well-governed data is available to the right teams. Track and communicate the impact of automation and AI solutions on cycle time, accuracy, cost, efficiency, and risk turning results into insights and recommendations for senior stakeholders. Continuously assess new and existing applications and SaaS platforms to identify embedded or emerging AI capabilities. Lead pilots and proofs of value for new workflows or AI capabilities, defining success criteria upfront and incorporating stakeholder feedback into go-forward decisions. Provide training and enablement to Legal & Compliance teams, driving adoption and ongoing improvement. Partner with the Compliance Training team to create and incorporate AI use case specific policies and procedures into required learning programs. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $118,600.00 - $189,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $112,700.00 - $179,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of experience in data operations, analytics, legal operations, or a related field, with hands-on experience designing, owning and scaling automated workflows. Proficient with low-code automation tools (e.g., Zapier, n8n) and integrating APIs and webhooks, with demonstrated ability to build reliable, supportable solutions. Experience working with AI platforms (e.g., ChatGPT Enterprise or similar large language models), including prompt design and evaluation. Familiarity with relational and semi-structured data models and the ability to translate data into decisions and prioritization; experience writing SQL and with data platforms such as Databricks is a plus. Experience with data integration tools (e.g., Airbyte), including handling schema changes and coordinating with data engineering. Familiarity with Git-based version control (e.g., GitLab) for managing low-code assets and approvals. Ability to communicate complex technical concepts clearly to legal and business stakeholders. Strong understanding of governance, privacy, and security principles, especially regarding PII and responsible AI use, and demonstrated judgment in balancing innovation with controls Proven ability to plan and execute initiatives independently in a fast-paced environment, including end-to-end ownership from discovery through delivery and adoption. Excellent collaboration and communication skills, with a solution-oriented mindset and the ability to influence outcomes across functions without direct authority. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.