Mercier Consultancy is pleased to announce an opportunity for a Czech-Speaking Customer Service Representative to join our Client's Tourism Industry team remotely from Greece. In this role, you will provide exceptional support to Czech-speaking customers by assisting with travel inquiries, bookings, and related services.
Your fluency in Czech will enable you to communicate effectively with clients, resolving their questions and concerns to ensure a smooth and enjoyable travel experience. You will play a crucial role in delivering outstanding customer service and contributing to customer satisfaction.
Responsibilities
Provide excellent customer service in Czech through phone, email, and chat, addressing tourism-related inquiries
Assist clients with travel bookings, itinerary changes, cancellations, and other requests
Resolve customer complaints efficiently and professionally
Accurately document customer interactions in CRM systems
Coordinate with travel partners and internal teams to ensure customer needs are met
Collect feedback to help enhance tourism services and offerings
Stay informed about tourism industry trends and travel regulations
Fluency in Czech and English (both written and spoken) is essential.
You must clearly state your nationality and native language in your application.
You must be willing to live and work in Greece.
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses