About this role
Bilingual Czech/English Travel Advisor | Athens Greece - GRE5 BPO_GRE5 · Athens, Attica, Greece · Full-time Description At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad? Your Role as a Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Advisor: High School Diploma or Higher Native or Fluent Czech ; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills Benefits What to Expect: 14 attractive salaries + performance bonus + benefits; Remote possibility within Greece Accommodation in a great hotel for the first two weeks, Relocation support fee signing bonus Private health & life insurance; 25 days annual leave per year Intensive tourism skills and software training Diverse and community minded organization Career-growth and lots of learning opportunities Working hours: Monday-Friday 40h per week = is 8 hours per day