Cyber Security Manager

Cyber Security Manager Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers and enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries. We are building a safer digital society, protecting individual and corporate freedom across geographies. Working as a Security Manager Orange Cyberdefense is seeking a Security Manager to oversee service delivery and technical account management within our Security Operations Center (SOC) environment. This role involves ensuring the highest levels of customer satisfaction, operational excellence, and technical support. Your key responsibilities as a Security Manager will include: Managing customer relationships, acting as a primary point of contact for security service delivery and technical issues Reporting on customer KPIs, SLAs, and operational metrics to ensure service quality and continuous improvement Coordinating with technical teams to address customer needs and resolve complex security incidents Overseeing the delivery of security services, including incident management, threat intelligence, and vulnerability management Conducting regular review meetings with clients to discuss security posture, ongoing projects, and improvement plans Supporting onboarding of new clients and ensuring smooth transition and integration Leading and mentoring a team of security analysts and technical specialists Preparing and presenting monthly reports on security operations and customer status Why are we talking to you? Full professional proficiency in English and Dutch, with notions of French A degree in Cyber Security, Information Technology, or related field, or equivalent industry experience Experience in service delivery, client management, or technical account management within a cybersecurity context Strong understanding of security operations, incident management, and customer support processes Excellent communication and interpersonal skills, with the ability to liaise effectively with technical and non-technical stakeholders Process-oriented mindset, with attention to detail and organizational skills Experience with security frameworks such as ISO 27001, NIST, or CIS Knowledge of SIEM, SOAR, or other security management tools Previous experience in a SOC environment or security consulting What you can expect from us Be taken care of - We offer you 32 vacation days (with the option to make it a whopping 37 days with our Benefit Motivation Plan :-)), meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing! Never stop learning - We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills. Transparency - Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly. Do what you love - Enjoy flexibility with offices in Brussels, Antwerp, Ghent & Rotselaar, a variety of events and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do! Snack to your heart's desire - At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available. Reputable brand - You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers. The good life ... 🔥 Are you interested? Then jump in! Orange Cyberdefense are equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. Department CyberSOC Locations Belgium Remote status Hybrid Employment type Full-time Desirable languages. French Required languages English, Dutch