Customer Technology Excellence Manager

Customer Technology Excellence Manager We are Hiring: Customer Technology Excellence Manager Do you take pride in getting the details right and making technology shine for customers? We're looking for someone who does — as our new Customer Technology Excellence Manager at Beneq. This role is responsible for creating world-class customer demonstration experiences that showcase our technology, strengthen customer confidence and accelerate business growth. This individual leads the planning, execution and continuous improvement of all customer demonstrations, ensuring every demo is delivered safely, professionally, and consistently to the highest technical standards. As the owner of the demonstration excellence, this individual establishes the systems, processes, training programs, and quality standards that enable technicians and Engineers to execute flawless demonstrations while providing an exceptional customer experience. The role serves as the bridge between Technology, Applications, Sales, Operations, and Equipment teams to ensure demonstration activities reflect Beneq’s commitment to innovation, quality, and technical leadership. Key Responsibilities and Accountabilities: Demonstration Excellence and Customer Experience · Own the end-to-end customer demonstration process · Establish and maintain demonstration quality standards · Ensure every demonstration is executed consistently, professionally, and safely · Drive a culture of pride, preparation, and technical excellence across the demonstration team · Act as the internal champion for customer experience during technology evaluations and visits Process Governance and SOP Leadership · Develop, maintain, and continuously improve all demonstration-related SOPs · Establish standardized work instructions, checklists, and the best practices · Ensure process compliance and audit readiness · Implement lessons learned and continuous improvement initiatives following demonstrations Demonstration Readiness and Process Monitoring · Create and manage readiness review systems for all demonstrations · Ensure equipment, processes, materials, metrology and documentation are prepared in a timely manner · Implement process monitoring plans to identify risks and maintain demonstration quality · Drive root cause investigations and corrective actions when issues occur Team Development and Capability Building · Lead onboarding and training programs for new demonstration personnel · Develop technician certification and competency programs · Coach team members of best practices, customer interaction, troubleshooting, and execution discipline · Foster a culture of ownership, accountability and continuous learning Cross-Functional Leadership · Coordinate activities across Technology Development, Applications, Equipment Engineering, Operations and Sales. · Align demonstration priorities with business objectives and customer needs · Facilitate communication between technical teams and customer-facing functions. Continuous Improvement · Define demonstration KPIs and performance metrics · Track demonstration success rates, readiness metrics, customer feedback, and process adherence · Drive initiatives that improve efficiency, consistency, and customer satisfaction · Lead projects that enhance the overall demonstration capability of the organization Education and Experience · Bachelor’s degree in Engineering, Materials Science, Physics, Chemistry, Semiconductor Technology or a relevant technical discipline · 3+ years of experience in semiconductor manufacturing, process development, applications engineering, customer-facing teams or technical operations · Demonstrated experience developing, documenting, or improving technical processes and stand operating procedures (SOP)s · Experience in leading projects, coordinating resources, and driving activities to completion · Experience with atomic layer deposition (ALD), vacuum systems, and semiconductor process equipment is preferred Knowledge, Skills and Competencies · Technical excellence · Leadership and collaboration · Customer and communication skills · Operational Excellence Personal Attributes · Passion for quality, consistency and continuous improvement · High level of ownership and accountability · Proactive and solution-oriented mindset · Strong sense of pride in delivering exceptional customer experiences · Ability to remain calm and effective under pressure · Commitment to building a culture of professionalism, preparation and technical excellence. Why join us? This role offers the opportunity to have a real impact on customer confidence and business growth in a cutting-edge semiconductor environment. You will be the internal champion for customer experience during technology evaluations and visits, working across teams and building the systems that let our engineers and technicians deliver flawless demonstrations every time. If you’re ready to take on a role that combines technical excellence, customer focus, and continuous improvement – we’d love to hear from you! Apply Now Submit your application and your CV by 26 July. Interviews may begin during the application period. Please note that we only process applications submitted through our recruitment system. For further information regarding the position kindly contact Director of Process Development Agnes Kurek (+358 0449022316) on Tuesdays and Thursdays between 11-12. Please do not send applications by email or call outside given timeframe. Beneq is the home of atomic layer deposition. Our mission is to be dedicated to the success of the More-than-Moore device makers by delivering best in class, innovative, and flexible ALD equipment and service solutions. In 1984, we established the world’s first industrial production using ALD. Today, we lead the market with products for semiconductor device fabrication, R&D, and varied ALD solutions. We operate globally and employ 170+ people on three continents. We are a unique employer that combines the hands-on, dynamic mindset of a fast-growth startup with the solid funding and resources of a larger enterprise. Beneq’s team of engineers and experts are committed to delivering world class ALD solutions and enabling technology mega trends through advanced solutions. Beneq is headquartered in Finland with legal entities in the USA and Japan. Osasto Semiconductor ALD Locations Olarinluoma 9, Espoo, Finland Remote status Hybrid About Beneq Today, Beneq is the most recognized provider of premium ALD equipment and R&D services for top tech companies and leading universities worldwide. We are an internationally operating and financially stable company, but still small enough for you to make a difference. At Beneq, you can develop your skills through exciting opportunities together with Fortune 500 listed companies, as a part of a global industry. With us, your impact on the world is made concrete. Realize your potential by collaborating with our dynamic team in delivering atom-scale answers to planet-sized questions. www.beneq.com