Customer Support Specialist - Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Retail Sports Equipment

Why Consider This Job Opportunity

• Salary up to $25.00 per hour
• Comprehensive benefits including Medical, Dental, and Vision insurance
• 401(k) with matching contributions
• Flexible work schedule with fully remote position
• Opportunity to work in a dynamic and growing team environment
• Employee discounts on products
  
  

What To Expect (Job Responsibilities)

• Respond to customer inquiries promptly and professionally via phone, email, and live chat
• Resolve product or service issues by clarifying the customer's complaint and finding the best solution
• Process orders, returns, exchanges, and warranty claims accurately and efficiently
• Maintain deep knowledge of products, promotions, and policies to assist customers effectively
• Document all customer interactions in the CRM system and escalate issues when necessary
  
  

What Is Required (Qualifications)

• 2+ years of experience in a customer service or support role
• Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus
• Strong phone, verbal, and written communication skills along with active listening
• Advanced sense of integrity and commitment to customer satisfaction
• Pleasant, patient, and friendly attitude
  
  

How To Stand Out (Preferred Qualifications)

• A passion for hockey or sporting goods is a plus but not required
  
  

#Retail #CustomerService #RemoteWork #Hockey #CareerOpportunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners